Marck Janvier

I’m a customer service-focused professional with experience in operations management, financial services, creative marketing, and education. With a background in communication design and operations, I’ve helped teams improve performance, streamline workflows, and drive meaningful growth. I enjoy finding smart solutions, building strong relationships, and creating processes that make things work better—for both teams and customers.

I’m especially passionate about making a positive impact in communities that need it most, and I’m always looking for new ways to bring value and support to the people I serve.

I’m a customer service and operations professional with experience in operations management, financial services, creative marketing, and education. I’ve led teams of 15+, improved processes, and built strong vendor and client relationships with the goal of making things run smoother and delivering a great experience.

At Barnes & Noble College, I helped drive department sales up by 300% and 200% through better merchandising and team development. In financial services, I guided clients through important decisions and kept projects moving with accurate, timely data. As an educator, I built lasting partnerships with families and supported measurable growth for my students.

I’m passionate about solving problems, creating systems that work, and helping both teams and customers succeed.

Bachelor of Arts (B.A.), Communication Design from New Jersey City University

I developed a strong foundation in visual communication, branding, and creative strategy. Gained hands-on experience in multimedia storytelling, design principles, and project coordination, applying these skills to enhance customer engagement, streamline operations, and support cross-functional team success.