Marco Hernandez

Driven and adaptable Customer Service Professional with extensive experience across hospitality, automotive operations, call center management, and field services. Fully fluent in English and Spanish, with a strong track record of elevating guest experiences, resolving complex client inquiries, and managing day-to-day operational workflows efficiently.

Currently completing an Associate in Arts in Business Management & Administration(Major in Accounting) at Valencia College. Skilled in account reconciliation, CRM data entry, multi-tasking in fast-paced environments, and delivering top-tier customer satisfaction.

Irrigation Technician at Gettin It Wet Irrigation (2025-10 – 2026-08)

• Diagnosed and repaired residential and commercial irrigation systems.
• Installed and maintained sod, landscaping materials, and flower beds.
• Communicated with customers regarding irrigation repairs and solutions.
• Replaced damaged sprinkler heads, valves, pipes, and irrigation components.

Mold Technician at Restoration Control (2022-03 – 2023-09)

• Performed mold remediation and water damage restoration services.
• Conducted inspections and assisted with demolition of contaminated materials.
• Scheduled and executed timely payments.
• Maintained compliance with safety standards and reporting requirements.

Call Center Representative at Aucera (2023-10 – 2025-10)

• Handled high-volume inbound and outbound customer service calls
• Assisted customers with account inquiries and billing concerns.
• Performed data entry and maintained accurate customer records.
• Successfully worked in both office and remote environments.

Valet Cashier at Walt Disney World Dolphin Resort (2024-02 – 2025-09)

• Processed valet transactions and hotel billing
• Handled cash and credit card transactions
• Managed vehicle keys and customer property
• Provide professional guest services

ServicePorter at Lexus & Toyota of Orlando (2021-02 – 2022-03)

• Move and organize customer vehicles
• Conduct Vehicle inspections
• Assist customers with vehicle drop off & pickup

– Lake Nona High School (2021)

A.A in Business Pathway – Valencia College (Currently Enrolled)