Propane Technician - Pico Propane
(2026-05)
- Install, maintain, troubleshoot and repair fuel systems and appliances
- Provide superior customer service
- Install ASME 250, 500, 1000 gallon tanks underground
- Backhoe and bobcat operator
- Install ASME & DOT 100#, 200#, and 420# above ground tanks
- Deliver fuel as needed in a safe and efficient manner
- Maintain the service vehicle which includes reviewing the maintenance record, performing pre- and post-trip inspections and reporting all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance
- Use Cargas service order manager and geo tap app for vehicle inspections and logs
- Follow all gas code rules from NFPA 54,58 when installing and servicing propane customers
- Bobtail Driver, deliver propane gas to residential, commercial, and industrial customers
Propane Technician - Suburban Propane
(2025-09 - 2026-05)
- Install, maintain, troubleshoot and repair fuel systems and appliances
- Maintain the service vehicle which includes reviewing the maintenance record, performing pre- and post-trip inspections and reporting all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance
- Provide superior customer service
- Bill customers for services rendered and account for funds and inventory which includes operating a user-friendly tablet, maintaining a trip report, and documenting system testing and related information
- Deliver fuel as needed in a safe and efficient manner
- Bobtail Driver, deliver propane gas to residential, commercial, and industrial customers
Distribution Technician II - FPL/NextEra
(2020-09 - 2025-02)
Seniority Date from FPL/NextEra 9/29/2012
- Responds to routine and emergency requests for gas services, leak repairs and atmospheric maintenance on meter sets
- Responds first to emergency calls, including off shift call outs and makes repairs on below ground pipes up to 5/8" in diameter
- Installs and maintains gas meters and performs service activation and deactivation
- Coordinates and performs complex valve operations, maintenance and inspection procedures on all above ground valves
- Conducts and documents investigations of customer premises in response to questionable gas consumption or issues
- Consults with customer regarding work performed and instructions on gas usage
- Provides timely and professional customer service by responding to service orders
- Observes all safety requirements and regulatory guidelines to ensure compliance
- Identifies abnormal operating conditions and takes appropriate corrective actions
- Performs other job-related duties as assigned
Utility Technician - TECO People's Gas
(2016-01)
- Turn on and off natural gas service, light up appliances, stoves, water heaters, dryers
- Replace thermal couples on water heaters
- Capp appliance valves when disconnecting appliances from house line
- Light up commercial appliances, cooktops, fryers, griddles, salamanders, etc.
- Replace gas meters, indexes (registers), and ERT's
- Use handle held FC-300 itron to read ERT's
- Passed all operator qualifications for apprentice
- Passed school for service technician
- First responder for gas leaks
Labor Crew Chief II / Field Supervisor - Charlotte-Mecklenburg Utilities (City of Charlotte)
(2011-11 - 2016-01)
- Manage the north Zone in Mecklenburg County with 65,000 water services. Standby, on-call and emergency work
- Have weekly meetings with employees about safe work practices while performing field work
- Coordinates the distribution of work to staff and ensures completion of assignment
- Assists in the collection of work data and preparation of performance and productivity reports
- Supports field investigations to provide resolution to escalated customer complaints related to water meter equipment, water quality / pressure concerns, escalated high bill resolutions, and correlated matters
- Continually evaluate work tasks for improved efficiencies and cost reduction
- Performs the duties and functions of the team and is assigned service order work
- Assist in the development of Standard Operating Practices (SOPs)
- Assist in the development of training initiative for the field Customer Service Division staff
- Ensure continues accountability on work activities by staff on all mobile software processes and provide coaching and additional training for compliance of policies and procedures
- Performs support functions in absence of Field Operations Supervisor
- Manage city contractor for Leak Detection
- Performs meter reading, ERT installations and ERT programming in conjunction Automated Meter Reading duties
- Recover data logging from customer's ERT (Electronic Transmitter) and pass data to a spreadsheet to show customer's hourly usage
- Special Projects as needed by management
- Safety field spot checks
- And other duties as assigned
Meter Services Supervisor - Charlotte-Mecklenburg Utilities (City of Charlotte)
(2007-05 - 2011-11)
- Responsible for complete process of industrial, commercial and residential meter reading services for Charlotte-Mecklenburg Utilities, including meter reading of approximately 2.3 million reads annually
- Aligns existing and new meter reading routes and schedules, use of the ITRON meter reading system, Q&A service order system, MVRS (Multi Vendor Reading System) and mobile hand held collectors
- Oversees daily edits of meter readings and exceptions, including Days of Service edits, high/low bills, idle exceptions and negative reads and meter trouble codes requiring field response escalated contacts and quality control of radio transmitters in the meter boxes
- Utilizes ITRON Q&A systems, COGNOS reporting software and Advantage Billing Systems
- Manage relationship contracts and warranties with AMR (Automated Meter Reading) vendor; coordinates hardware and software upgrades and emerging technology through the UMS Team
- Supervise a staff of 10 city employees and 12 temporary employees
- Involved in the hiring, screening, and training process of new city and temporary employees
- Make sure by weekly meetings, and field visits that employees are following the proper guidelines with safety
Asst. Customer Service Supervisor - City of Salisbury
(2006-03 - 2007-05)
- Exercises direct supervision over assigned staff
- Plan, prioritize, assign, supervise and review the work of staff involved in utility billing and collection and issue of privilege permits
- Assist in conducting employee performance evaluation process for assigned employees and maintain supporting documentation
- Recommend and assist in the implementation of department/division goals and objectives; establish schedules and methods for utility billing and collection; and implement policies and procedures
- Evaluate operations and activities relative to assigned area of responsibility; recommend improvements and modifications; and prepare various reports on operations and activities
- Organize and facilitate Involvement and Response Team meeting for assigned employees and submit transmittals as required
- Maintain equipment and supply inventories using departmental purchasing procedures
- Assist in supervision of water utility collections
- Collection of revenues billed from other City departments
- Assist in supervision of customer service function
- Perform cashier and customer service duties
- Assist in the supervision of incoming and outgoing mail and metering equipment
- Assist in the supervision of all billing to ensure timeliness
- Distribution and accounting of petty cash
- Collection, balancing and reporting of transit revenues
- Answer questions and provide information to the public; and investigate complaints and take corrective action as directed by department or division head
Utility Technician (Apprentice) - TECO Peoples Gas System
(2005-07 - 2005-11)
- Crew of three utility technicians
- Turn on and turn off residential gas service, appliances and equipment
- Read meters and meter instruments
- Performs meter reading, ERT installations and ERT programming in conjunction Automated Meter Reading duties
- Assist in the change or upgrade of a residential service regulator
- Install, remove, and replace residential meter sets
- Start up of conversion burners
- Perform plastic pipe fusion
- Tapping and stopping operations
- Operating boring equipment, hydraulic tools, backhoe and other machines used in distribution construction
- Installation and maintenance of pipe in accordance with construction and maintenance standards
- Investigations of inside and outside leaks
- Perform duties of a line locator
Lead Service Technician / Lead Investigator - Florida Power & Light
(2001-07 - 2005-07)
- Investigate residential and business inactive accounts
- Use different tools to investigate property owner or current tenant in property, and business owners
- Collecting evidence by retrieving customers meter and performing test for fraudulent activities
- Use web sites with public records to identify owner of properties and businesses (division of corporations, property appraisals, etc.)
- Maintain customer's accounts by following up and giving extensions and explanation of billing
- Performing various accounting and account maintenance procedures according to company policies
- Starting new service and back billing customers
