Marcos Velez

Safety-focused professional with experience in medical courier operations, commercial driving, warehouse logistics, security operations, customer service, and technical support environments. Combines HIPAA, OSHA and DOT compliance knowledge with route optimization, chain-of-custody procedures, inventory handling, asset protection, and strong communication skills.

Independent Contractor/Driver & Medical Courier Services at PRIMUS ELITE LLC (2025 – Present)

• Medical specimen and pharmaceutical transport
• Chain-of-custody and temperature logs
• Healthcare client coordination
• Vehicle inspections and delivery documentation
• Roadside Assistance Services
• Auto Parts Delivery Services

Driver / Operator (CDL Class B) at Metro Transit Authority (2019 – Present)

• Commercial passenger transportation
• DOT compliance and safety operations
• Customer service in high-volume environment

Driver / Pest Control Technician at Aptive Environmental (2019 – 2019)

• Route planning and field service operations
• Safe handling of regulated materials and chemicals

Intent Analyst at Sutherland Global Services (2018 – 2019)

• Data review and analysis
• Technical and customer support environment

Warehouse Associate at Amazon (2017 – 2018)

• Inventory processing
• Order fulfillment and logistics operations

Marketing Representative at Standard Life and Accident Insurance Company (2015 – 2017)

• Customer relations
• Regulatory and confidential information management

Master Security Officer at Allied Universal Security Services (2013 – 2015)

• Access control
• Asset protection
• Incident reporting and security operations

Medical Supply Sales Specialist at Liberator Medical Supply (2011 – 2013)

• Healthcare customer service
• HIPAA-conscious client support
• Insurance verification

Customer Service Representative at Aegis Telecommunications (2009 – 2011)

• High-volume customer support
• Problem resolution and communication
• Inbound Sales calls