General Manager at McDonald's (1997-07 – Present)
- I am SERV SAFE CERTIFIED / PROCTOR / INSTRUCTOR
- Hamburger University Graduate ( HU GRAD ) 2019
- Ensure restaurant stayed Ecosure and Health Dept ready throughout the operation hours
- CapStone coarse complete
- Certified to walk with a PBS assessor and pass Restaurant Level
- Very knowledgeable on navigating thru CIT
- Fluent on GAM/assigning EIDs to MITs and prepping for classes
- Knowledgeable on managing Food Cost and Labor and troubleshooting to meet PAC
- Fluent on entering schedules in LIFELENZ and projections in CIT
- Delegate cleaning assignments and task to managers and crew members daily/weekly
- Train, coach and follow up on management team on how to maintain labor and other manager controllables
- Create systems and routines throughout the restaurant to have a well ran operations
- Drive a sense of urgency throughout the restaurant to increase transactions and car counts
- Training the team to be the destination of choice
- Demonstrate a well ran profitable restaurant for the organization
- Hire quality and results driven staff to uplift the restaurant brand
Manager at Chick-fil-A (2016-12 – 2019-07)
- Night Closing manager
- Ensure we met SOS and our daily projections
- Delegate cleaning task and ensure restaurant was ready for opening
- Ran closing reports and posted in company email
- Safe counts and funds verification ( closing )
- Deliveries and Catering orders Team Lead
