Marcus Carlisle

Strategy & operations leader with 15+ years driving execution in complex, fast-paced environments (DoD, higher education, and private sector). Lead cross-functional teams (20–25+), run KPI-based operating cadences, and deliver measurable performance gains through process improvement and scalable training systems. Known for improving efficiency 20–60%, strengthening inspection/audit outcomes (50% improvement), and translating high-level objectives into detailed plans that improve service levels and stakeholder experience.

Academic Advisor (Operations & Student Success) at Pensacola State College (2024-04 – Present)

• Supported service operations by delivering compliance training and reinforcing adherence to state/federal requirements and institutional policies.
• Managed a 1,000+ student portfolio using a KPI-driven, risk-based approach to improve retention, engagement, and completion outcomes.
• Improved service operations by streamlining workflows and standard work, reducing registration wait times by 60% and increasing throughput; partnered across teams to execute changes.
• Drove program engagement to 75% and increased registrations 30%+, exceeding departmental benchmarks.

Operations Lead at Cash's 98 West Package & Lounge (2022-05 – 2024-09)

• Led daily retail and bar operations generating $3,500+ in daily revenue; managed cash controls, inventory, scheduling, and customer experience.
• Improved execution through process changes that increased service efficiency by 20% and supported consistent in-store presentation and customer flow.

Operations & Compliance Manager (Intelligence Programs) at Department of the Air Force (2018-09 – 2023-03)

• Directed operations for mission-critical programs, running execution rhythms, readiness planning, and compliance controls to deliver outcomes on time.
• Led and developed 20–25+ personnel; improved readiness and execution in high-pressure environments.
• Built compliance frameworks for 500+ personnel, sustaining 98% adherence and strengthening internal controls and accountability.
• Improved efficiency 20%, increased IG compliance 50%, and cut training timelines 25% by redesigning certification, documentation standards, and evaluation controls.

Program Lead / Intelligence Analyst (Contract) at Department of Defense (2009-05 – 2018-09)

• Led 20+ contractor personnel under a $12M contract; managed performance against deliverables and timelines, maintained compliance/quality, and coordinated with government stakeholders.
• Directed intelligence operations and analysis (1,000+ hours FMV), producing actionable reporting for operational decision-making.
• Developed and delivered onboarding/training that accelerated readiness and reduced time-to-qualification.

Intelligence Analyst / Aerial Sensor Operator at Department of the Army (2003-01 – 2011-01)

• Supported 200+ missions with real-time aerial intelligence; enabled threat tracking and time-sensitive decisions.
• Trained and evaluated 15 aerial sensor operators to standardize performance and readiness.

MBA – University of Arizona Global Campus (2025)

B.A. in Business Administration & Management (2023)