Marcus Durr

HR and payroll professional with over 10 years of experience supporting payroll operations, benefits administration, employee relations, and compliance across public-sector, healthcare, and corporate environments. Strong background in FMLA and disability claims administration, time and attendance auditing, payroll corrections, and confidential record management.

Experience supervising staff, supporting policy adherence, and serving as a primary point of contact for employee payroll and benefits inquiries.

Multi State Licensed Direct to Consumer Insurance Agent - United Healthcare

(2026-04)

• Top-performing Sales Agent specializing in Medicare Advantage and Part D plans.
• Expert at guiding seniors through complex healthcare choices while maintaining strict compliance with CMS guidelines.
• CRM Proficiency: Manage leads using Salesforce.

Connectivity Expert - Alliance Mobile (AT&T)

(2025-10 - 2026-03)

• Telecommunications sales and services
• Billing review

Payroll / Benefits Clerk - City of Columbus

(2022-03 - 2025-10)

• Process biweekly payroll and complete payroll adjustments and corrections as needed
• Audit employee timesheets to ensure accurate reporting of hours worked, overtime, and leave usage
• Respond to employee payroll inquiries and resolve discrepancies in a timely manner
• Provide information and guidance regarding FMLA and Short-Term Disability benefits
• Maintain accurate and confidential payroll and benefits records in compliance with policy and regulation

Disability Claims Specialist (FMLA) - Sedgwick (York Risk Services Group) - Dublin, OH

(2018-03 - 2021-06)

• Managed full-cycle FMLA and disability claims administration for multiple client organizations
• Reviewed medical certifications, verified eligibility, and issued determinations in accordance with federal guidelines
• Communicated with employees, employers, and healthcare providers regarding claim status and requirements
• Tracked absences and ensured timely and accurate documentation
• Maintained confidential employee records and supported compliance audits

Supervisor - Teleperformance - Westerville, OH

(2017-02 - 2018-02)

• Supervised and supported a team of up to 16 employees in a call center environment
• Monitored attendance, performance, and adherence to company policies
• Conducted coaching sessions and documented performance and attendance concerns
• Assisted with scheduling, workload coordination, and employee engagement

Assistant Manager - Hat World Inc. - Columbus, OH

(2013-11 - 2014-08)

• Supported daily employee operations including scheduling and attendance tracking
• Assisted with payroll-related tasks, audits, and cash reconciliation
• Helped train and support staff while maintaining customer service standards
• Maintained accurate records related to inventory and transactions

Clerk / Carrier - United States Postal Service - Columbus, OH

(2011-10 - 2013-10)

• Provided customer service while maintaining compliance with USPS procedures
• Performed end-of-day closeouts, cash deposits, and documentation review
• Maintained accurate records and handled confidential materials

Reference Test Clerk - Labcorp - Dublin, OH

Traffic Controller - Towne Park - OSU Medical Center

Service Advocate - BMW Financial Services

Sales Representative - Dennis Automotive

Consumer Card Services - JPMorgan Chase

Associate (Multiple Roles) - Meijer Inc.

High School Diploma