Full-stack developer with hands-on IT support experience in MSP environments
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Full-stack developer with hands-on IT support experience in MSP environments. Builds and maintains production ASP.NET Core web applications and troubleshoots end-user systems across diverse client organizations — comfortable working at both the application layer and the workstation level. Combines engineering skills with prior team-management experience and a track record of shipping work in professional environments.
Software Developer at 4Creeks, Inc. (2024 - Present) • Develop and maintain full-stack web application functionality using ASP.NET Core MVC and modern frontend technologies • Built and integrated a new mapping library using Google Maps API, improving performance, maintainability, and code readability • Resolve frontend and backend application issues across a large production web platform • Improve mobile responsiveness and modernize legacy frontend components • Collaborate with developers on architecture decisions, debugging, and feature implementation in a professional software engineering environment
IT Support Technician at BG Origin (2025-01 – 2025-06) • Provided IT support to a diverse MSP client base ranging from large accounting firms to small agricultural businesses • Triaged and resolved support tickets through ConnectWise, handling end-user issues across hardware, software, and Microsoft 365 • Administered Microsoft 365 environments for client organizations, including user account management and access troubleshooting • Diagnosed hardware issues and performed part replacements and upgrades, restoring user workstations to operational status • Imaged, configured, and standardized new machines for client deployments, ensuring consistent setups across organizations
Administrative Manager at Precision Plastics • Oversee a team of 25 staff, providing guidance and mentorship to ensure optimal performance • Develop and implement office policies and procedures to streamline operations, resulting in a 20% increase in efficiency • Manage the procurement of office supplies, negotiate vendor contracts, and maintain cost-effective inventory management, reducing annual supply costs • Spearhead employee onboarding and training programs, ensuring new hires are well-prepared to contribute to the team's success • Maintain and update company databases, records, and files, ensuring data accuracy and compliance with data protection regulations
Computer Science – De Anza College (2023 – 2024)
