Margaret Uzomaka

Accomplished and certified professional with experience providing direct case management, investigation, and client support services to diverse populations. Demonstrated expertise in assessing needs, managing complex caseloads, developing individualized service plans, and coordinating housing, financial, medical, and transportation resources. Skilled in confidential documentation, outreach, active listening, and building productive relationships with clients, families, stakeholders, and service providers.

Willing to relocate to: Houston, TX - Oakland, CA Work authorization Authorized to work in the US for any employer

CALL SERVICE REPRESENTATIVE - Maximus Group Inc. (MMC) - Houston, TX

(2022-08 - 2023-05)

• Employed active listening strategies to ensure accurate understanding of customer inquiries regarding their children's lunch EBT and resolving them.
• Reviewed customer accounts for accuracy prior to sending emails or making changes as requested.
• Maintained a high level of confidentiality when dealing with sensitive customer information during outbound calls documentation.
• Performed data entry tasks accurately when entering customer information into the system.
• Monitored incoming calls from customers ensuring that all are responded to in a timely manner.
• Documented all call activities in accordance with MMC company's standards and policies for audit and tracking purposes.

CASE MANAGER INVESTIGATOR - Maximus Group Inc. (MMC) - Houston, TX

(2021-08 - 2023-05)

• Contributed to general meetings on case management strategies and policies, supporting consistent approaches to individual COVID-19 cases.
• Educated and monitored clients regarding COVID-19 isolation and quarantine rules, available resources, and effective access procedures.
• Maintained accurate client progress records and documented all contacts throughout ten-day isolation periods, supporting continuity of care and case tracking.
• Monitored client compliance with physician-prescribed medication regimens, reinforcing treatment adherence through ongoing case follow-up.
• Conducted inbound and outbound calls to complete comprehensive assessments and evaluate client situations, informing individualized case management plans.

CASE MANAGER SPECIALIST - Horne Services inc. - Houston, TX

(2020-03 - 2021-06)

• Assessed client needs and developed appropriate interventions for each case by applying problem-solving skills, supporting individualized service delivery.
• Protected sensitive information, including SSNs, IDs, and dates of birth, by maintaining professionalism, confidentiality, and discretion throughout case management.
• Compiled detailed reports summarizing client progress related to homes damaged by Hurricane Harvey, supporting supervisor and funding-source reviews.
• Monitored progress toward goals through regular contact with clients and involved parties, enabling timely follow-up and coordinated support.
• Facilitated referrals to community providers, including financial and housing assistance programs, connecting clients with resources aligned to their needs.

CASE MANAGER - BCFS/Health & Human Services - Houston, TX

(2016-10 - 2020-03)

• Contributed to team meetings on case management strategies for individual cases, supporting coordinated planning and consistent service delivery.
• Educated immigrant children and youth about available community resources and access procedures while they remained in company custody.
• Connected migrant children with basic needs, including temporary housing, food, clothing, medical care, and transportation, while coordinating guidance or parent pickups.
• Maintained migrant children's records by reviewing case notes and logging events and progress, supporting accurate documentation and continuity of care.
• Built confidence and rapport with children by providing emotional support and advocacy services, helping address needs during placement and transition.
• Met directly with migrant children and youth to assess needs and develop individualized continuing care plans with families and other professionals.
• Maintained accurate client progress records and documented all client contacts, supporting accountability and informed case management decisions.

Master of Science - Counseling - National University (2011-07 - Present)

Bachelor of Arts - Education/Curriculum Technology - Rivers State University of Port-Harcourt (1993-10 - Present)