Margaret Young

Results-driven Administrator with 25+ years of experience in human resources, personnel management, and administrative operations. Proven expertise in recruitment, employee relations, payroll coordination, and budget management. Skilled at streamlining processes, maintaining accurate documentation, and providing exceptional support to senior leadership. Strong organizational abilities with a commitment to efficiency, compliance, and exceptional service delivery.

Sales Specialist - The Home Depot - Port Chester, NY

(2018-05 - 2025-12)

• Deliver exceptional customer service; manage special orders and inventory inquiries

Customer Service Agent - Flight Connections Limited - Kingston, Jamaica

(2011-10 - 2013-01)

• Processed passenger check-ins in accordance with British Airways procedures while delivering excellent customer service in a fast-paced airport environment

Department Administrator - Air Jamaica Limited - Kingston

(2010-05 - 2010-10)

• Maintained departmental records
• Coordinated and processed duty travel documentation and expense tracking
• Prepared departmental budgets and coordinated company-wide budget planning
• Prepared monthly operational reports and tracked corrective actions from regulatory audits
• Processed Capital Expenditure Requests and ensured compliance with company procedures
• Monitored departmental budgets, processed invoices, and prepared monthly variance reports

Operations Manager - TurboPay Limited - Kingston

(2014-02 - 2015-02)

• Managed office operations, recruitment, and HR function support for growing team
• Scheduled technician assignments and monitored staff performance metrics
• Processed invoices, tracked payments, and generated revenue reports for management
• Handled client concerns and maintained service quality standards

Personnel Supervisor - Air Jamaica Limited - Kingston

(2003-05 - 2006-07)

• Supervised a team of staff members, ensuring tasks were completed accurately and on time.
• Provided daily guidance to employees and department heads on company policies and procedures
• Managed administrative operations, including staff notices, employee records, probation tracking, and salary increments
• Coordinated and conducted employee orientation for new hires
• Ensured completion of all onboarding and enrollment paperwork for new hires
• Maintained and updated the HR system records to ensure accuracy and compliance
• Responsible for leave tracking, uniform distribution, and departmental supply orders

Personnel Assistant - Air Jamaica Limited - Kingston

(1995-11 - 2003-04)

• Processed 500+ applicant inquiries annually via postal and email channels
• Maintained comprehensive applicant database and filing systems
• Updated Integrated Personnel System; verified loan applications with accuracy
• Screened candidates, coordinated interviews, and prepared employment verification letters

Secretary to Manager, Personnel Services - Jamaica Public Service Company Limited

(1990-01 - 1995-12)

• Prepared documentation for employee transitions: promotions, salary increases, transfers, terminations
• Coordinated interviews across all organizational levels from clerical to managerial positions
• Screened applicants and supported full recruitment lifecycle
• Provided employee guidance on company policies and HR procedures

Diploma in Secretarial - B&B Institute of Business Kingston, Jamaica

Diploma in Business - Duffs Business College Kingston, Jamaica