Lead Server, Fine Dining at LaNouvelle (2024-02 – Present)
- Provides hospitality passionately, professionally and dutifully with integrity. Consistently dependable, adhering to VIVA hospitality mission statement, policy and procedures while expanding and sharing French wine knowledge as an enthusiastic and uplifting team member and leader.
Food and Beverage Manager at St Mary Village, Glacier National Park by Pursuit Collection (2023-03 – 2023-10)
Nine month seasonal full-time position responsible for opening and closing one full service outlet and two counter service outlets in a fast paced tour driven environment in a remote location. Primary focus on safety, promise to place and bring your best.
- Duties include server, attendant, bartender, barista, cashier and food preparation staff training
- Mentor and support three general managers and six assistant managers
- Work in conjunction with Executive Chef to create seamless teamwork between front and back of house
- ADP payroll audit and Evention daily and pool tip reconciliation and approval
- Optimize scheduling to reflect LtR and minimize overtime payroll hours, analyze daily and monthly financial reports
- Ordering and inventory control
Concierge at Casa Monica Resort and Spa by Kessler Collection, A Marriott Autograph (2022-09 – 2023-03)
Part-time concierge creating memorable experiences for guests with an emphasis on rich history and modern luxury in the heart of St Augustine, Florida, our nation's first community
Managing Partner at European Street Café (1985-01 – 2014-12)
Effectively spearheaded multiple locations of a full-service and family-owned internationally themed dining establishment while displaying expertise in providing direct guest experience, operational, and support roles.
- Held responsibility for vendor relations, business development, marketing and promotion, inventory control, financial accounting, as well as staff recruitment, coaching, and supervision
- Implemented effective strategies for providing guest experience to attain the highest rank from a local dining media
- Observed strict compliance with safe food handling and product presentation standards as well as regulations pertaining to the service of alcoholic beverage
- Provided excellent guest service experience by ensuring that safety policies were followed, fostering team cooperation, and maintaining positive business and organizational relations
- Exemplified keen expertise in building rapport with individuals of diverse backgrounds, while applying appropriate situational protocols and service etiquette
- Delivered efforts in obtaining guests' trust and retention in the business through effective management
- Facilitated cross-training to numerous employees at all levels, from kitchen support to managers
- Assumed full accountability in preparing schedules, tracking inventory, organizing orders, and enhancing relationships with vendors and contractors
- Expertly planned and executed countless internationally themed special events attended by thousands while concurrently supervising and engaging in daily 300 count lunch café operation
- Built and cultivated relationship with suppliers and vendors including breweries, bakeries, and gluten free facilities
- Kept an up-to-date knowledge of food trends by compassionately identifying needs of the community when preparing menus
