Margarita Alers

Motivated and dependable professional seeking a full-time position with a well-established organization. Dedicated to contributing to a positive work environment, utilizing strong communication, organization, and customer service skills to make a meaningful difference.

Customer Service Representative at Otis Elevator Company (2021-06 – Present)

• Handle customer inquiries by phone and email
• Manage elevator component orders and parts requests
• Provide support for elevator component questions and service requests

Mechanical Technician at Otis Elevator Company (2016-03 – 2020-03)

• Assembled and wired elevator panels and components
• Ensured all components were properly tested and functional before shipment

Debt Collector at Receivable Management Services

• Contacted customers to resolve insurance and medical billing issues
• Managed multiple accounts to ensure timely payment and resolution

Hotel Front Desk Associate at Baymont Inn & Suites

• Booked and reserved rooms for guests in person and over the phone
• Checked in/out guests and handled special requests
• Delivered excellent customer service to ensure guest satisfaction

Business Office Management Course in Business Office Management – Asnuntuck Community College (2025-05)

High School Diploma – East Hartford High School (2009-06)