FCA Bilingual Technical Specialist at Alta Resources (2017-07 – 2024-09)
Scheduled appointments with dealerships and troubleshot issues, resolving customer and dealer complaints to enhance service experience.
- Processed goodwill requests, ensuring timely resolutions that contributed to customer satisfaction.
- Resolved complex technical issues through effective communication, providing exceptional support that maintained customer loyalty.
Owner at Gator Screens & Power (2016-06 – 2022-09)
Provided tailored service to customers in LA and FL, enhancing customer satisfaction across regions
- Managed customer service, invoiced orders, and collected payments while scheduling estimates and screening enclosures to streamline operations
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
Billing Specialist at Island Coast Pediatrics (2015-12 – 2016-05)
- Posting copays and charges
- Delivered customer service by checking out patients and scheduling appointments
- Translated for Spanish-speaking patients, enhancing communication and patient satisfaction
Benefit Enrollment Specialist at Alta Resources (2015-10 – 2015-12)
- Managed benefits enrollment processes, ensuring accuracy and compliance with BCBS
- Explained terms, agreements, and acknowledgments ensuring compliance and enhancing customer understanding
Charge Poster/Payment Poster at Neogenomics Laboratories (2013-07 – 2015-09)
- Posted patient and insurance payments, refunds, managed denials to ensure accuracy of financial records
- Entered patient and insurance demographics, reviewed lab reports, coded, added diagnoses to enhance billing accuracy, posted charges
- Ensured timely posting of charges to maintain revenue cycle efficiency.
Billing Specialist at Florida Hospital Respiratory & Equipments Documentation (2012-07 – 2012-12)
- Processed insurance authorization requests while maintaining compliance with established policies
- Ensured accuracy in billing processes, diligently verifying insurance coverage, and obtaining necessary authorizations for procedures.
- Enhanced overall department productivity by consistently meeting or exceeding monthly goals for completed authorizations.
Payment Poster at 21st Century Oncology (2010-09 – 2011-12)
Posted patient payments, processed refunds and denials, balanced daily deposits for $80k to $200k, ensuring financial accuracy in oncology, radiation, and urology specialties electronically and manually, maintaining accuracy across multi-specialty accounts
- Identified overpayments, processed refunds for insurance carriers and patients, contributing to accurate financial reporting
Billing Specialist at Apple One/Aerocare Holdings Inc (2010-02 – 2010-09)
- Processed patient billing and insurance claims, facilitating timely payments and improving cash flow.
- Identified and resolved billing variances, enhancing system accuracy and ensuring compliance.
- Reviewed and posted charges while managing CMNs, capped rentals, and A/R for Medicare, Medicaid, BCBS, Aetna, Cigna to streamline revenue cycle.
Payment Poster at 21st Century Oncology (2009-06 – 2010-01)
Posted patient and insurance payments electronically and manually for oncology, radiation, and urology specialties, ensuring accurate handling of $80k to $2 million daily, contributing to timely revenue cycle management.
- Managed large volumes of data efficiently and with great care on a daily basis.
Payment Poster at Grove Hill Medical Center (2008-10 – 2009-05)
- Posted refunds and denials, maintaining accuracy of financial records
- Posted patient, insurance payments electronically and manually for pediatrics, OB/GYN, cardiology, orthopedics, and internal medicine, handling $75k to $150k daily
- Copied denials for collectors to facilitate the collections process
Payment Poster at 21st Century Oncology (2008-03 – 2008-09)
Posted patient and insurance payments electronically and manually for oncology, radiation, and urology specialties, ensuring accurate handling of $80k to $2 million daily, contributing to timely revenue cycle management.
- Posted patient and insurance payments, refunds, managed denials to ensure accuracy of financial records
- Entered patient and insurance demographics, reviewed lab reports, coded, added diagnoses to enhance billing accuracy, posted charges
- Ensured timely posting of charges to maintain revenue cycle efficiency.
- Managed large volumes of data efficiently and with great care on a daily basis.
Authorization Specialist at Express Personnel/Nuero Surgeon and Pain Management (2007-09 – 2008-03)
- Delivered customer service while managing denials, collections, balances, and A/R for Medicare, Medicaid, BCBS, Aetna, Cigna, Humana, and WC, ensuring accurate claims processing and timely reimbursements
- Processed precertifications and authorizations for MRIs, CT scans, back braces, and physical therapy, facilitating timely access to necessary patient care
Billing Specialist at Express Personnel / Avanced Heart (2007-05 – 2007-09)
- Posted insurance payments electronically and manually, handling $40k to $60k daily; processed patient payments and refunds to ensure accurate account management.
- Analyzed aging reports to identify trends in late payments and developed targeted collection efforts, improving overall collection rates.
Billing Specialist at Dr Sunil Lalla (2006-02 – 2006-11)
- Delivered customer service and verified Medicare and major insurance payments for accuracy
- Addressed billing issues and resolved discrepancies to maintain invoicing accuracy
- Coordinated check-in and check-out processes while scheduling appointments to enhance patient flow
Billing Specialist at Island Coast Pediatrics (2000-10 – 2006-01)
- Processed 70 to 80 Authorizations and referrals daily
- Posted patient and insurance payments manually, handling $40k to $60k daily
- Managed A/R for all major insurance and Medicaid
- Posted and reviewed charges daily, Balanced close of day accounts
