Security Site Supervisor at Allied Universal Security Services (2020-02 – Present)
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Implemented surveillance systems, optimizing monitoring capabilities across facilities.
- Provided first-line support to shift workers during incidents and escalated situations.
- Conducted routine inspections of premises, identifying vulnerabilities and recommending improvements.
- Developed training programs for new officers, enhancing team performance and compliance awareness.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Developed detailed incident reports, providing comprehensive information for management review and decision-making.
- Analyzed security data trends, driving strategic decisions to reduce incidents and enhance safety measures.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Monitored scheduling software performance, identifying areas for improvement and system enhancements.
- Trained and mentored junior staff on effective scheduling practices and system utilization.
- Collaborated with senior leadership to align scheduling strategies with organizational goals and priorities.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
Billing Specialist at Wasserstrom (2018-12 – 2020-02)
- Processed and verified billing statements for accuracy and compliance with company policies.
- Collaborated with finance team to resolve discrepancies in customer accounts efficiently.
- Managed invoicing cycles, ensuring timely billing and payment collection from clients.
- Conducted audits of accounts receivable to identify areas for operational efficiency gains.
- Developed and maintained strong relationships with customers to facilitate smooth billing processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Banquet Server at A sharp staffing (2016-10 – 2018-12)
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Executed precise setup and breakdown of banquet spaces, adhering to event specifications and timelines.
- Oversaw inventory management for catering supplies, optimizing resource allocation for events.
- Coordinated with event planners to customize services according to client preferences, enhancing overall satisfaction scores.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Breakfast Attendant at Embassy Suites by Hilton (2015-01 – 2017-09)
- Managed daily breakfast service, ensuring high standards of food quality and presentation.
- Trained new staff on food safety protocols and efficient service techniques.
- Coordinated inventory management for breakfast supplies, minimizing waste and maintaining stock levels.
- Implemented guest feedback to enhance menu offerings and improve overall dining experience.
- Supervised breakfast area cleanliness, adhering to health and safety regulations consistently.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
