Margarita Rodriguez

Professional with strong background in customer interactions and service solutions. I am highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty, Effective team collaboration, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customers and organizational goals.

Home Health Provider - Karen Pozza - 8625 Autumn Sunset, Windcrest, TX 78239

(2023-06)

• Provide personalized care to patients with Alzheimer's, ensuring comfort and safety in daily activities.
• Assist patients with mobility and personal hygiene tasks, promoting independence and dignity.
• Developed and maintained strong relationships with clients and family for effective communication.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Cooked tasty, nourishing meals for patience to promote better nutrition.
• Assisted patients with medications.

Service Associate - Dollar Tree - 1449 W Durant Ave Suite #5, Alamo, TX 78516

(2023-05 - 2023-06)

• Assisted customers with transactions, ensuring accurate cash handling and efficient services.
• Operated point-of-sales systems to process sales and return promptly.
• Maintained store cleanliness and organization, enhancing overall shopping experience.
• Collaborated with team members to optimize inventory management and display strategies.
• Monitored sales floor and merchandise displays for presentable conditions, taking corrective actions such as restocking or reorganizing products.

Home Health Provider - Apex Primary Care - 4801 W State Hwy 107, Edinburg, TX 78541

(2010-11 - 2023-02)

• Monitored and documented patients' health status, reporting changes to Hospice healthcare nurse promptly.
• Enhance patients comfort by providing compassionate and attentive care tailored to individual needs.
• Assisted patient with handling daily chores and arrands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Helping patients safely transitions between sleeping surface and mobility assistance such as wheelchairs by providing consistent support.
• Monitor patients' health by performing routine pulse, temperature and blood pressure check.
• Perform laundry, grocery shopping and other light housekeeping duties as instructed by client.

Guest Service - Church's Texas Chicken - 801 S Jackson Rd, Pharr, TX 78589

Take and fill customers' orders, Manage Transaction, ensure all food is prepped and displayed, ensure all hot foods time is observed, stock service area, clean floors/tables/bathrooms

Inbound Customer Service - Teleperformance - 1701 S Closner Blvd, Edinburg, TX 78539

(2019-02 - 2019-07)

• Managing high-volume calls, ensuring customer satisfaction and timely issue resolution.
• Utilized CRM software to document customer interactions and track service requests effectively.
• Collaborated with cross-functional teams to address complex customer inquiries and provide solutions.
• Reduce call wait time by efficiently managing call queues and prioritizing urgent requests.
• Responded to customers inquiries via telephone, email and live chat to provide updated information.
• Enhanced communication skills through active listening, empathy and clear verbal response during customers interactions.

Bachelor - Human Services/ Child and Family Services - Southern New Hampshire University (2025-08)

Certificate - PCT/CNA, Radiologic Technologist/Phlebotomy Technician - Valley Grande Institute for Academic Studies

Business Management - South Texas College

Business Management, Education - University of Texas /Rio Grande Valley

Certificate - Allied Health/ Pharmacy Technician - Southern Careers Institute

Education - San Antonio College

High School Diploma - Valley Christian Heritage School