Margarita Sophia

Dependable, customer-focused professional with over 25 years of experience in sales, client relations, and customer service — spanning retail, real estate, public relations, and app-based personal shopping. Comfortable handling transactions accurately, staying organized across multiple priorities, and building rapport quickly with customers and clients alike. Bilingual in English and Spanish, with a consistent track record of reliability, a strong work ethic, and being trusted with growing responsibility.

Personal Shopper at Instacart (2023-01 – Present)

Part-Time

• Shop grocery and retail orders on behalf of app-based customers, selecting accurate items and handling substitutions within tight delivery windows.
• Communicate directly with customers through the app to confirm substitutions, resolve order issues, and ensure satisfaction on every order.
• Navigate multiple store layouts and manage several orders at once, staying organized and consistently meeting delivery deadlines.
• Handle in-store checkout and payment processing, maintaining accuracy and speed at the register.
• Maintain a strong customer rating through attentive service, reliability, and on-the-spot problem-solving.

Public Relations Manager and Owner at MSophia PR, Inc. (2010-01 – 2022-12)

• Owned and operated a client-services firm, managing day-to-day relationships and delivering high-touch, personalized service to a roster of clients.
• Sold and delivered customized service packages tailored to each client's goals, managing accounts from proposal through completion.
• Planned and executed large-scale events — including product launches, brand launches, and public gatherings — managing logistics, vendors, and budgets under tight deadlines.
• Handled scheduling, budgeting, and daily office operations while overseeing vendor relationships to keep projects on track.

Freelance Publicist at JGoldstein PR (2006-01 – 2010-12)

• Worked directly with clients on a daily basis, maintaining strong relationships and communicating updates clearly and consistently.
• Coordinated schedules, materials, and events while managing multiple client accounts at once.

Executive Assistant to Vice President at InDemand PayPerView (2000-01 – 2006-12)

• Supported a Vice President with scheduling, budgets, and vendor coordination, and helped execute company events and promotions.
• Maintained relationships with vendors and clients, following up promptly and consistently to keep projects moving.

Real Estate Agent at ERA Realty (1997-01 – 2001-12)

• Guided clients through the home-buying and selling process, building trust and rapport to close sales in a competitive market.
• Proactively prospected new clients and maintained relationships to generate repeat and referral business.
• Negotiated offers and coordinated with banks, mortgage brokers, attorneys, and inspectors to keep transactions on track.
• Delivered attentive customer service throughout each transaction, from first showing through closing.

Cashier / Customer Service Representative at Philmar Pharmacy (1995-01 – 1997-12)

• Operated the cash register, processed transactions, and assisted customers as a cashier, merchandiser, and greeter in a high-traffic retail pharmacy.
• Stocked inventory and maintained merchandising displays, and served as backup manager, overseeing store operations when the manager was off-site.
• Trained new employees on store procedures and customer service standards.
• Recognized for reliability and given increasing responsibility over time due to strong work ethic.

Associate's Degree in Graphic Design – The School of Visual Arts (1997-01 – 1999-12)