Maria Andonova

I'm a hard working person who is willing to go above and beyond to satisfy the demands of any work place I am and aswell as be dependable and trust worthy. Willing to relocate: Anywhere

Hostess at Bella Italia Restaurant (2024-02 – Present)

• Greeted and welcomed guests with professionalism and warmth, ensuring a positive first impression.
• Managed reservations and walk-ins using booking systems (e.g., OpenTable, ResDiary), optimizing table turnover.
• Coordinated seating arrangements and waitlists to ensure efficient service and minimal wait times.
• Communicated effectively with servers, managers, and kitchen staff to maintain smooth dining operations.
• Handled customer inquiries and special requests (e.g., birthdays, dietary needs) with discretion and care.
• Maintained a clean, organized, and welcoming front-of-house environment.
• Assisted with takeout orders and phone inquiries during peak hours.

Waitress at Bella Italia Restaurant (2024-02 – Present)

• Delivered excellent customer service in a busy restaurant, ensuring a positive dining experience for all guests.
• Took and processed orders accurately using POS systems, often handling 6–10 tables at once.
• Maintained a clean and organized dining area, complying with health and safety standards.
• Collaborated with kitchen and bar staff to ensure prompt and correct food and drink delivery.
• Handled cash and card transactions, processed bills, and balanced tills at end of shift.
• Resolved customer complaints promptly and professionally.

Crew Member at Five Guys (2023-10 – 2024-01)

• Prepared fresh food items to company standards, ensuring quality, accuracy, and cleanliness.
• Took customer orders at the register and ensured a smooth, friendly ordering experience.
• Worked across multiple stations, including grill, fry, register, and dining area.
• Maintained high cleanliness standards, following health and safety regulations at all times.

GCSE in Public services – Northfleet Technology college (2023-09) (not in education)