Hostess at Bella Italia Restaurant (2024-02 – Present)
- Greeted and welcomed guests with professionalism and warmth, ensuring a positive first impression.
- Managed reservations and walk-ins using booking systems (e.g., OpenTable, ResDiary), optimizing table turnover.
- Coordinated seating arrangements and waitlists to ensure efficient service and minimal wait times.
- Communicated effectively with servers, managers, and kitchen staff to maintain smooth dining operations.
- Handled customer inquiries and special requests (e.g., birthdays, dietary needs) with discretion and care.
- Maintained a clean, organized, and welcoming front-of-house environment.
- Assisted with takeout orders and phone inquiries during peak hours.
Waitress at Bella Italia Restaurant (2024-02 – Present)
- Delivered excellent customer service in a busy restaurant, ensuring a positive dining experience for all guests.
- Took and processed orders accurately using POS systems, often handling 6–10 tables at once.
- Maintained a clean and organized dining area, complying with health and safety standards.
- Collaborated with kitchen and bar staff to ensure prompt and correct food and drink delivery.
- Handled cash and card transactions, processed bills, and balanced tills at end of shift.
- Resolved customer complaints promptly and professionally.
Crew Member at Five Guys (2023-10 – 2024-01)
- Prepared fresh food items to company standards, ensuring quality, accuracy, and cleanliness.
- Took customer orders at the register and ensured a smooth, friendly ordering experience.
- Worked across multiple stations, including grill, fry, register, and dining area.
- Maintained high cleanliness standards, following health and safety regulations at all times.
