Maria Guzman

Customer Service Ten years of experience in account management, claims and sales processing, and call-center operations within the Retail, and collection.

Advantage Sale&marketing Cash Receipts - Advantage Solutions

(2022-11)

• Processed daily check & wire transfer.
• Update monthly reports.
• Monitor pending process of payments.

EV Concierge - Service Advisor - Reliance One

(2021-11 - 2022-06)

• Update and create case of customer service request
• Update claims
• Process a contact by chat or phone calls between authorized dealers and customers to schedule a service. Follow up and monitor the services.

Account Receivable – Collector - Cintas Corporation

(2019-03 - 2020-05)

• Monitor monthly payments.
• Provide team customer reports.
• Set up account to update auto pay. Clerical support duties.

Debt Collector – Client Service Representative - Sherloq Solution Inc.

(2016-01 - 2019-01)

• Collect Medical Bills
• Assist patients with payment options. Update patient's demography and provide information as needed by patients.

Customer Service Representative - Construct Corp.

(2015-01 - 2015-12)

• Recruit employee for construction job
• Evaluate background check, Urinalysis test, and Job assignments.
• Research new contract
• Update database.

Customer Service Representative - Interlock systems of Florida

(2011-09 - 2014-12)

• Supervise employees and train customers on how to use equipment.
• Progress reports for equipment maintenance, Inventory, and Income Profit/ loss margins.
• Handled employee reviews, scheduling, timesheets, vacation and time-off.
• Train new customers on equipment being installed in their vehicles.
• Update customer info and receive payment.
• Filed daily reports for Florida DMV.

Communication skills - ENGLISH as second language - Hillsborough Community College (2005 - 2008)

ELI Program - English Language Institute - University of South Florida (2003 - 2004)

Bachelor of Arts - Human Resources - University Simon Rodriguez, Caracas Venezuela (1998 - 2001)