Operations Manager - iMemories - Scottsdale, AZ
(2025-02)
- Directed end-to-end order process operations, leading a team of 50+ associates.
- Consistently maintained backlog within 1–2 days by implementing capacity planning, workload forecasting, and performance management strategies.
- Authored, updated, and standardized SOPs to improve accuracy and operational consistency.
- Managed departmental payroll, scheduling, and labor budgeting.
- Led full-cycle recruiting efforts (sourcing, interviewing, hiring) for operational departments within the facility.
- Leadership development training including Emotional Intelligence (EQ) and SBI (Situation–Behavior–Impact) feedback methodology, applying techniques to improve coaching effectiveness, accountability conversations, and team engagement.
- Partnered with IT and systems teams to design and implement more accurate productivity tracking reports, improving reporting transparency and data-driven decision-making.
- Expanded the physical footprint of the department by 20%, overseeing layout redesign, equipment planning, and workflow optimization to support business growth.
- Established and monitored KPIs (order accuracy, turnaround time, labor efficiency), driving continuous improvement initiatives.
Order Process Supervisor - iMemories - Scottsdale, AZ
(2023-09 - 2025-02)
- Eliminated an 8-day departmental backlog by implementing workflow prioritization.
- Led a team of 40+ associates in high-volume order process operations, ensuring accuracy, timeliness, and adherence to company standards.
- Trained, coached, and mentored team members to enhance productivity, quality control, and professional development.
Research/MRI Technician - iMemories - Scottsdale, AZ
(2020-03 - 2023-09)
- Consistently achieved top-tier productivity metrics within the department.
- Conducted detailed media reviews across Video, Film, and Photo departments.
- Contributed to training documentation and assisted in onboarding new associates.
- Served as acting shift lead during leadership absences.
iMemories Temp Associate - Royal Personnel Services, Inc. - Scottsdale, AZ
(2019-11 - 2020-03)
Home Shopping Department Manager - Vons Inc. - Granada Hill, CA
(2016-07 - 2019-10)
- Managed 15 employees across three shifts in a high-volume grocery fulfillment environment.
- Implemented new operating systems and technology, including Drive Up & Go and DoorDash delivery integration.
- Maintained 98% on-time fulfillment rate.
- Reduced labor costs to 6.7% while maintaining service standards.
- Maintained out-of-stock rate at 2.8% through proactive inventory management.
Massage Therapist - Well Spa at The Platinum Hotel - Las Vegas, NV
(2014-05 - 2014-11)
- Delivered consecutive 50-, 80-, and 120-minute massage sessions while maintaining high guest satisfaction standards.
- Educated guests on wellness plans, retail products, and treatment enhancements.
- Promoted safe facility usage and aftercare to enhance guest experience and retention.
Massage Therapist & Spa Ambassador - WTS International The Spa at Trump® - Las Vegas, NV
(2011-07 - 2014-02)
- Achieved top-tier sales status by increasing average ticket value 15% at least 30% of the time through consultative service and product education.
- Spearheaded the poolside spa cabana program, tripling program profitability.
- Introduced Recovery Chair Massage program in hotel lobby to increase visibility and revenue.
- Partnered directly with Spa Director on leadership development, revenue management, hiring interviews, and cross-departmental training.
- Contributed to sales strategy, marketing initiatives, and social media presence.
- Represented spa at on-site events and guest engagement functions.
Lead Massage Therapist & Marketing Manager - Ultimate Health Center - Granada Hills, CA
(2009-05 - 2010-10)
- Developed the expansion from one chiropractic office to a two-location wellness center.
- Designed marketing materials and managed promotional initiatives and social media accounts.
- Trained and mentored new therapists; implemented employee wellness program.
- Effective Training Courses: Power of Words & Basic Hat for Employees.
