Maria Kuhn

IT Technician Lead and Author

Talent

FrederickMember since April 27, 2026

DellHPLenovoAppleServersNetwork EquipmentWindowsmacOSLinuxMicrosoft 365Antivirus ToolsTeamViewerAnyDeskServiceNowZendeskJiraMDTClonezillaTRAMSEPSRazorBasic Networking TroubleshootingHardware ReplacementConnectivity IssuesR2 CertificationNAID CertificationData SanitizationTechnical WritingSOP DevelopmentExcelDocumentationTrainingRemote SupportOS DeploymentSystem Imaging

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DellHPLenovoAppleServers

About

Remote IT Support Specialist with 10+ years of experience troubleshooting hardware, software, servers, and networking equipment across Dell, HP, Lenovo, and Apple systems. Skilled in remote support, OS deployment, antivirus installation, system imaging, data sanitization (R2/NAID), and technical training. Strong background in diagnosing complex issues, supporting distributed teams, documenting workflows, and maintaining secure IT environments.

Proven ability to work independently, manage priorities, and deliver high-quality support in fast-paced remote settings.

Experience

IT Support Specialist / Technical Lead at Pedal Point EVTerra/Techno Rescue/e-Ends (2019 – Present)

Remote IT Support Specialist managing hardware, software, servers, and networking equipment troubleshooting with focus on remote support, OS deployment, and compliance.

Diagnosed and resolved hardware and software issues for Dell, HP, Lenovo, and Apple systems
Troubleshot servers and network equipment; replaced components and resolved connectivity issues
Reinstalled operating systems, deployed antivirus software, and configured new systems
Provided remote support to domestic and international technicians using remote access tools
Supported end users during product launches and system rollouts
Trained new employees on installation, repair, maintenance, and data sanitization procedures
Created, updated, and enforced SOPs, training materials, and workflow documentation
Transitioned the team from Excel tracking to TRAMS (web-based system) and trained staff
Collected training data, evaluated program effectiveness, and researched IT training best practices
Performed secure data sanitization using wiping, degaussing, and shredding methods
Maintained detailed Excel logs of serial numbers and sanitization dates in compliance with R2 and NAID
Conducted on-site data destruction and equipment disassembly in high-security environments
Coordinated with management to track job timelines and IT workflows
Maintained and administered computer environments, including hardware, systems software, and applications
Assisted staff with troubleshooting malfunctions, network issues, and software problems
Worked with Sales and Returns teams; documented theft and discrepancies
Collaborated with vendors to ensure high-quality equipment delivery
Created Excel reports for tested systems and tracked daily IT room activities
Took product photos for eBay listings and provided them to Sales

Greenhouse & Grounds Caretaker at Thanksgiving Farms (2014 – 2017)

Greenhouse and grounds maintenance with customer service and sales responsibilities.

Customer service, sales, grounds maintenance, plant care, and landscaping

Chef at Ceresville Mansion (2005 – 2014)

High-volume food preparation and event support in mansion catering environment.

High-volume food preparation, inventory, sanitation, customer service, and event support

Field Office Manager / EEO / Safety Department at Clark Construction (1992 – 2004)

Field office management with focus on compliance, payroll, and safety.

Payroll, accounts payable/receivable, OSHA compliance, EEO enforcement, drug testing, orientations, inventory tracking, MSDS management, administrative support