Customer Service Representative - Advanced Call Center Technologies, LLC - Remote
(2022-10 - 2023-02)
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in consistently high customer satisfaction ratings.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution using strong organizational skills.
- Addressed policyholder inquiries and resolved issues in a timely and professional manner, achieving positive feedback and repeat customer engagement.
- Communicated insurance coverage options, terms, and conditions to clients, ensuring understanding and satisfaction through clear and effective explanations.
- Handled a high volume of policyholder calls regarding claims, billing inquiries, and policy changes, maintaining accuracy and professionalism under pressure.
- Assisted customers in filing insurance claims by gathering necessary information, documenting details, and guiding them through the process for efficient resolution.
Caregiver - Sugarland daycare - San Benito, TX
(2022-02 - 2022-03)
- Provided nurturing and supportive care to children aged 0 months to 12 years in a licensed early childhood center, fostering a positive learning environment.
- Maintained a safe and clean environment by regularly sanitizing toys, equipment, and play areas, reducing the risk of illness and promoting health.
- Encouraged creativity through art projects, music exploration, storytelling, and imaginative play, supporting cognitive and social development.
- Assisted children with personal hygiene tasks including diapering, toileting routines, and handwashing practices, ensuring comfort and cleanliness.
- Supported the emotional well-being of children by delivering a nurturing and responsive caregiving approach, building trust and positive relationships.
Packer/Shipper - Mexican Snacks Inc. - Harlingen, TX
(2021-10 - 2021-11)
- Inspected goods, securely wrapped and boxed items, applied labels, and weighed packages to ensure accurate and safe shipment of products.
- Moved finished orders to staging areas and maintained a clean, safe work environment, supporting efficient warehouse operations.
- Followed all OSHA and company safety guidelines, reducing workplace incidents and promoting a culture of safety compliance.
Youth Care Worker - Mariposa Inc. - Donna, TX
(2021-04 - 2021-07)
- Provided overnight care and supervision for youth in a residential facility, ensuring their safety and well-being throughout each shift.
- Maintained accurate records of daily activities, incidents, and youth progress, supporting effective case management and reporting.
- Responded promptly to emergencies or crisis situations by following established protocols and procedures, ensuring the safety of all residents.
- Transported youth to appointments, school activities, or recreational outings as required, facilitating access to essential services and enrichment.
Childcare - Guadalupe Maldonado - Brownsville, TX
(2012-06 - 2015-08)
- Cared for and entertained children by organizing age-appropriate activities, fostering engagement and positive development.
- Prepared simple meals or snacks and cleared dishes, maintaining a clean and organized kitchen environment.
- Assisted in getting children ready for bed, establishing consistent bedtime routines to support healthy sleep habits.
