Maria Lujan

Experienced bilingual professional seeking a position where I can utilize my strong background in customer service, administrative support, leadership, documentation, and daily operations. Dependable, organized, and detail-oriented, with excellent communication and problem-solving skills. Committed to providing quality service, supporting efficient operations, and contributing to the success of the organization while continuing to grow professionally.

Supervisor Transportation Services at Inland Empire Health Plan (IEHP) (2025-12 – Present)

• Lead, train, and develop team members; provide coaching, skill-building, and workflow reinforcement to meet quality expectations and adherence to standards.
• Conduct timely performance reviews aligned to IEHP competencies; deliver measurable feedback and support growth plans.
• Oversee daily scheduling, staffing, and workflow efficiencies; ensure operational stability and continuity of a high-quality member experience.
• Foster an energized, inclusive, and collaborative team culture through positive leadership, clear communication, and consistent recognition.
• Drive continuous improvement using LEAN practices; develop action plans, participate in LEAN/RIE initiatives, and streamline member-centered workflows.
• Ensure quality, compliance, and member-focused standards by monitoring policy adherence and reinforcing processes that safeguard safety and satisfaction.

Senior Transportation Services Representative at Inland Empire Health Plan (IEHP) (2017-02 – 2025-12)

• Monitored call queues, supported staffing assignments, and assisted call center workflow.
• Handled escalations; provided process/system guidance and training support.
• Generated productivity, compliance, and performance reports for leadership.
• Participated in LEAN initiatives to improve operational efficiency and member outcomes.
• Maintained 95%+ quality accuracy while promoting strong team culture.
• Created action plans and communicated policy updates and regulatory requirements to support consistent, high-quality transportation services.
• Maintain and strengthen partnerships with contracted brokers and transportation providers in alignment with IEHP standards.

Transportation Coordinator at Aerotek / IEHP (2016-08 – 2017-02)

• Verified member eligibility and processed transportation authorizations.
• Assisted members, providers, and vendors regarding transportation coordination.
• Maintained documentation accuracy and compliance with guidelines.

Medical Assistant at Clinica Medica Familiar (2014-04 – 2015-11)

• Performed patient intake, vitals, injections, and clinical documentation.
• Handled referrals, authorizations, insurance verification, and scheduling.
• Trained new Medical Assistants and supported clinic workflows.

Diploma in Medical Assistant – Westech College (2013-11)

High School Diploma – Summit High School (2009-07)