Strategic and results-driven Technical Project Manager
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I am a bilingual Technical Project Manager and Scrum Master with over 20 years of experience leading complex IT, ERP, cloud modernization, digital transformation, finance systems, marketing, and operations initiatives across global organizations. My background includes managing enterprise programs, cross-functional teams, system upgrades, data migrations, process improvements, and stakeholder communications across the U.S. and international markets. I have led high-impact projects for companies such as Cemex, Code Ninjas, Fiserv, NRG/Reliant, and Baker Hughes, consistently delivering measurable results in cost savings, revenue growth, operational efficiency, and system adoption.
I am also recognized for my ability to drive change management, improve processes, support executive reporting, and integrate AI-driven tools to enhance reporting, automation, and decision-making.
Technical Project Manager – Cemex In my current role, I manage the Cemex Go Acceleration Program, directing nine cross-functional teams and overseeing more than 90 projects across the U.S. region. I am responsible for executive reporting, milestone tracking, budget stewardship, resource coordination, escalation management, and strategic alignment. I have also supported AI adoption by integrating tools for reporting, predictive analytics, and process automation to improve efficiency and decision-making.
Project Manager – Code Ninjas
At Code Ninjas, I led two ERP platform upgrades across three countries within one year, including data conversion for more than 450 locations. I managed change adoption, system interfaces, training programs, vendor evaluations, web portal enhancements, and platform deployment processes. I also served as Product Owner and Project Manager for Franconnect, supporting data migration and training to improve platform adoption.
Technical Scrum Master Senior / Team Lead – Fiserv
At Fiserv, I coached Agile teams, facilitated Scrum ceremonies, managed four IT teams, and supported structured collaboration between business and IT groups. I led cloud modernization, platform standardization, security, IAM, AWS, and process improvement initiatives. Key achievements included helping deliver more than $20M in cost synergies, reducing client onboarding time by 65%, improving change implementation turnaround by 70%, and increasing team velocity by 30%.
Technical Project Manager – Fiserv In my earlier Fiserv role, I managed healthcare and retail IT project portfolios, led full project lifecycle activities, coordinated deployments, tracked risks and dependencies, and reported project health to leadership. I delivered revenue-generating projects, including a Kaiser digital card transition that supported a renewed three-year contract and $5.5M in guaranteed revenue.
Project Manager – NRG/Reliant
At NRG/Reliant, I managed retail marketing projects, developed business cases and project charters, conducted gap analyses, and supported governance, budget control, and executive approval processes. I delivered the Market MTM Pricing Project, which generated $16.5M in actual revenue compared to an initial projection of $2.6M, and supported the Connected Home Project, which generated $1.3M in new revenue.
IT and Financial Process Leadership – Baker Hughes
At Baker Hughes, I led global IT and financial process improvement initiatives across multiple regions. I managed global teams, trained more than 2,000 employees, produced over 100 multilingual training videos, improved vendor payment timelines, reduced overdue payments by 50%, improved DSO by 30%, and resolved more than 2,000 system issues within four months.
BS, Business International Relations, 05/1994
Xavier University - Cincinnati, OH
