Bundler Operator at International Paper (2021-10 – Present)
- Operated bander to package large units for shipping.
- Executed custom manufacturing processes, ensuring compliance with client specifications.
- Learned bundling. Inspect corrugated boxes before sending out
- First helper on pre feeder (next step up from bundling).
- Assist operator with new set ups for new orders (changing print plates, changing out ink colors, setting up pre feeder, clearing out ink plates)
- Maintained cleanliness and safety standards in work area to support productivity.
- Responsible for Data Entey like Adding receiving, moving, and closing out orders in the system/computer every day
- Training new hires
- Providing customer service every day
Sales Advocate at Cricket Wireless (2020-07 – 2021-10)
- Exceeded daily sales targets by proactively identifying and recommending suitable devices and services to customers
- Handle a wide range of customer inquiries, complaints and requests with a focus on swift problem resolution
- Greet customers on site or phone and handle inquires depending on customers concerns & needs
- Opened new accounts for customers and entered their information into company system for streamlined account management
- Take incoming calls from customers or staff members. Transfer / or take messages to appropriate individuals
- Take payments and balance draw at the end of the day
- Translating for customers in Spanish or Guatemalan dialect
- Working under pressure and helping more than one customer at a time in a friendly and professional manner, resulting in a 99% customer satisfaction rating
- Organized and stocked inventory.
- Responsible for data entry like placing new orders in the system using Microsoft Office, QuickBook and other office tools like Word, Excel, PowerPoint and
- Computer skills
- Spreadsheet software proficiency
- Experienced in troubleshooting multiple computer hardware and software system
Key Holder/Sales Lead at El Paso Supermarket (2018-12 – 2019-04)
- Greet and establish great customer service
- Open and close business operations (Key Holder)
- Balanced cash drawer at the end of each business day to ensure accurate financial records.
- Constantly multitasking, taking customers' food to their table and charging the ones buying products
- Take food orders through the phone
- Conducted training sessions for new employees at both locations to uphold service quality.
- Maintain cleanliness of the business
