Maria Martinez

Detail-oriented accounting and operations professional with 6+ years of experience in revenue reconciliation, financial reporting, and customer service. Proven ability to manage high-volume data accurately across multiple systems while meeting strict deadlines. Bilingual communicator with a strong track record in fast-paced, compliance-driven environments.

Accounting Clerk - SPPlus/Metropolis Technologies - Austin, TX, United States/Worked Remotely

(2019-05 - 2025-05)

• Delivered daily, weekly, and monthly revenue and ticket-count reports for multiple garages, ensuring 100% reporting accuracy
• Performed credit card and bank reconciliations, resolving discrepancies and validating deposit amounts against system records
• Conducted monthly parker card audits in AS400/CARS, flagging unbilled active accounts and incorrectly billed cancellations

Supply Chain Specialist/Customer Service Representative - Ceva Logistics - Austin, TX, United States

(2018-11 - 2019-01)

• Processed and verified shipping documents for accuracy — dates, counts, and locations — using AS400 to enter shipment data
• Tracked inbound and outbound orders through vendor systems, proactively notifying customers of delays or schedule changes
• Scheduled delivery appointments via outbound calls and resolved daily customer service requests across inbound channels

Bilingual Account Service Representative - SE2 - Lincoln, NE, United States

(2015-01 - 2015-06)

• Supported policyholders, agents, and brokers in English and Spanish on annuity policies, transactions, and compliance matters
• Processed financial and non-financial transactions — applications, transfers, redemptions, and claims — within digital insurance platforms
• Maintained strict data privacy and quality standards while delivering accurate, regulation-compliant contract-level service

Bilingual Customer Service Representative - PCCW Teleservices - Lincoln, NE, United States

(2014-07 - 2015-01)

• Provided bilingual inbound/outbound customer support, resolving complaints and administering debt cancellation program benefits

Coursework completed - Computer Science - University of Texas at Austin (1997-08 - 2001-05)

High School Diploma - Luling High School (1997-05)