Maria Ortiz

Bilingual English/Spanish Property Management Professional with 10+ years of progressive experience in multifamily housing, including Tax Credit/LIHTC and Conventional properties. Experienced in property operations, leasing, resident relations, rent collection, delinquency management, compliance, renewals, move-ins/move-outs, budgeting, vendor coordination, maintenance operations, and team leadership. Strong working knowledge of Yardi, OneSite, AppFolio, RealPage, Knock, Microsoft Office, and other property management applications.

Experienced in affordable housing compliance, resident file audits, HAP/AR, occupancy, Fair Housing, and company policies.

Assistant Community Director at MISSION POINTE APARTMENTS (2025-01 – Present)

• Support daily operations of an affordable housing / Tax Credit multifamily community, including leasing, resident services, collections, maintenance coordination, and administration.
• Assist with LIHTC/Tax Credit compliance, certifications, recertifications, income and asset verification, student documentation, and compliance-audit preparation.
• Monitor Accounts Receivable, delinquency, HAP payments, ledger discrepancies, late fees, and collection activity.
• Coordinate move-ins, move-outs, renewals, notices, resident documentation, and account corrections.
• Work with residents, maintenance, vendors, Regional Management, and accounting teams to resolve operational and resident-account issues.
• Review resident files and supporting documentation to maintain accurate compliance records; assist with Fair Housing, ADA, and affordable housing requirements.
• Coordinate work orders and resident concerns while supporting leasing, occupancy, applications, screening, lease documentation, renewals, and retention.
• Prepare professional correspondence, collection notes, resident notices, reports, and management documentation.

Property Manager at UNIVERSITY TOWNHOMES (2023-01 – 2025-12)

• Managed daily operations of a 200+ unit multifamily community, overseeing leasing, renewals, resident relations, maintenance, collections, and administration.
• Managed rent collection, delinquency follow-up, resident accounts, payment issues, and collection procedures.
• Prepared operational and financial reports; assisted with budgets, vendor invoices, and maintenance coordination.
• Supervised, trained, and supported onsite team members while managing applications, move-ins, move-outs, renewals, and resident concerns.
• Maintained Fair Housing compliance and company policies; supported occupancy and resident-retention strategies.

Assistant Property Manager at UNIVERSITY TOWNHOMES (2021-01 – 2023-12)

• Assisted with daily operations of a large multifamily community, including applications, leases, renewals, move-ins, move-outs, and resident documentation.
• Supported rent collection, Accounts Receivable, delinquency follow-up, and financial reporting.
• Supported leasing staff with prospect follow-up, tours, applications, and lease execution.
• Coordinated resident concerns, maintenance, vendors, inspections, and property records; trained leasing staff on systems and procedures.

Leasing Manager at MIRAMAR APARTMENTS (2018-01 – 2021-12)

• Managed leasing operations for a 250-unit multifamily community, including tours, leads, applications, move-ins, and move-outs.
• Supported occupancy goals through leasing, marketing, renewals, and resident-retention strategies.
• Maintained accurate leasing records, resident files, and application documentation while providing strong customer service.

Assistant Manager at CIELO APARTMENTS (2014-01 – 2017-12)

• Supported daily multifamily operations, leasing, resident relations, collections, administration, and property management.
• Processed applications, lease paperwork, move-ins, move-outs, and resident documentation.
• Assisted with financial and administrative duties, resident requests, maintenance coordination, and accurate recordkeeping.

Bachelor's Degree in Criminal Justice

Associate Degree in Paralegal Studies