Maria Puga

Dedicated and detail-oriented professional with over 20 years of life experience, including 10 years supporting my son with Autism and ADHD as a stay-at-home mom. During this time, I managed side jobs as a delivery driver and grocery shopper, honing my adaptability, time management, and problem-solving abilities in fast-paced environments. My experience in logistics and order fulfillment at Amazon and FedEx has strengthened my skills in inventory management, package handling, safety compliance, and teamwork.

Complementing my hands-on experience, I hold a degree in Criminal Justice and an ASHP-accredited Pharmacy Technician certification, which have equipped me with critical thinking, analytical abilities, and strong communication skills. My background demonstrates leadership, operational efficiency, and a commitment to accuracy and customer service. Eager to leverage my diverse skills and dedicated work ethic, I am motivated to contribute effectively to a postal or related organization, supporting efficient mail and package operations.

Grocery Fulfillment Associate - Amazon - Brisbane, CA

(2025-08 - 2026-05)

• Picked and packed grocery orders accurately and efficiently
• Operated warehouse equipment such as forklifts and pallet jacks safely
• Ensured proper storage and handling of perishable and non-perishable items
• Maintained inventory accuracy through scanning and updating system data
• Followed safety guidelines and maintained a clean workspace
• Assisted in loading orders onto delivery trucks
• Provided excellent customer service by ensuring correct and timely order fulfillment
• Worked as part of a team to meet daily productivity and quality standards

Package Handler - FEDEX - South San Francisco, CA

(2024-04 - 2025-09)

• Played a crucial role in the logistics and distribution process by efficiently sorting and organizing incoming and outgoing packages based on destination and delivery timelines, ensuring quick and accurate shipment processing
• Collaborated with team members to safely load and unload trucks, managing packages of varying sizes and weights in compliance with safety standards to minimize risks of injury and damage
• Conducted quality control inspections of packages to verify contents and condition, using scanning equipment to maintain accurate inventory records and ensure efficient tracking of shipments
• Demonstrated high productivity by handling an average of 100 packages per hour, consistently exceeding performance targets, which contributed to maintaining timely deliveries
• Promoted a safe working environment by adhering to all safety regulations and practices, reducing the risk of accidents, and fostering teamwork to enhance operational efficiencies during peak shipping seasons

Grocery Shopper and Delivery Driver - SHIPT, INSTACART, DOORDASH, LYFT, ROADIE - San Francisco Bay Area, CA

(2016-11 - 2024-09)

• Selected and purchased groceries on behalf of customers from a variety of retailers including Costco, Target, and Safeway, ensuring high-quality selections according to customer preferences
• Efficiently managed the logistical challenges of grocery shopping and delivery for multiple customers simultaneously, optimizing routes and schedules for timely deliveries
• Provided outstanding customer service by ensuring the accuracy of orders, maintaining communication with customers during the shopping process, and addressing any concerns or special requests
• Developed exceptional time-management and organizational skills while handling large orders, which included loading and unloading heavy items and multiple bags for delivery
• Improved navigational skills and utilized technology effectively to enhance delivery efficiency and customer satisfaction across multiple platforms

Pharmacy Technician Externship - WALGREENS - San Francisco District, San Francisco, CA

(2015-12 - 2016-01)

• Gained practical experience in pharmacy operations, demonstrating knowledge of over 50 trade and generic drugs, and performing dosage calculations accurately
• Interpreted over 20 prescriptions, ensuring adherence to federal and state pharmacy regulations
• Acquired a solid understanding of pharmacy terminology and processes, including the unit dose process, aseptic technique, and the fundamentals of inventory control

Lead Internal Investigator, Internal Auditor and Organized Crime Investigator - SAKS FIFTH AVE - San Francisco Bay Area, CA

(2006-04 - 2012-09)

• Led and supervised the Loss Prevention team to detect and prevent theft, fraud, and shrinkage, enhancing overall store profitability
• Maintained a high level of professionalism while collaborating with team members to investigate suspicious or criminal activity affecting store operations
• Developed and delivered training programs on credit card fraud awareness to associates and management, enhancing store security awareness
• Conducted thorough investigations of customer and employee misconduct, including theft and policy violations, while maintaining confidentiality and integrity throughout the investigation process
• Installed, maintained, and ensured the functionality of surveillance cameras, both internal and external, to uphold security standards
• Monitored and analyzed data reports from surveillance systems to identify potential risks and discrepancies
• Conducted detailed interviews with employees and customers to gather critical information related to security issues
• Trained newly hired detectives/agents in loss prevention techniques, emphasizing the importance of compliance with store guidelines and practices
• Documented incidents meticulously through detailed reports, employing effective language to communicate findings clearly to management and law enforcement

Associate of Science - Pharmacy Technology - Carrington College California (2014 - 2016)

Criminal Justice and Corrections - Diablo Valley College (2013)