Maria Rehak

Nationally Registered Certified Medical Assistant (NRCMA) with 6+ years of progressive experience in family practice, urgent care, telehealth, and acute care. Highly skilled in remote patient support, chronic care management (CCM), remote patient monitoring (RPM), patient care coordination, and clinical documentation. Experienced with Epic, Athenahealth, DocuTAP, and MEDITECH electronic medical record systems.

Demonstrated success coordinating patient care, managing high-volume provider schedules, processing prior authorizations, prescription refills, insurance verification, referrals, patient portal communications, and telephone triage while delivering compassionate, patient-centered care. Recognized for exceptional communication, attention to detail, and maintaining the highest standards of HIPAA compliance.

Patient Care Technician (PCT) - University Hospital

(2025-02)

• Deliver compassionate overnight care for 12–20 patients during 12-hour shifts in a fast-paced magnet hospital.
• Assist patients with activities of daily living (ADLs), mobility, hygiene, feeding, toileting, and comfort measures.
• Obtain and document vital signs while promptly communicating changes in patient condition to the nursing team.
• Maintain accurate electronic medical records while ensuring HIPAA compliance.
• Promote patient safety through infection prevention, fall prevention, and environmental safety protocols.

Nationally Registered Certified Medical Assistant - Medina Regional Hospital

(2022-09 - 2025-11)

• Managed patient intake, medical histories, vital signs, medication reconciliation, and clinical documentation.
• Assisted physicians during office procedures while maintaining sterile technique and infection control.
• Processed prior authorizations, prescription refill requests, referrals, insurance verification, and patient scheduling.
• Responded to patient portal messages and telephone triage calls while coordinating follow-up care.
• Reviewed laboratory results and communicated provider instructions to patients.
• Supported Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) initiatives to improve continuity of care.
• Utilized Epic and MEDITECH to maintain accurate patient records.

Nationally Registered Certified Medical Assistant / Telehealth Coordinator - Little Alsace Urgent Care & Family Practice

(2020-04 - 2022-05)

• Supported telehealth visits by collecting patient histories, documenting clinical information, and coordinating provider workflows.
• Scheduled appointments, verified insurance eligibility, and managed front-office operations.
• Coordinated referrals, prescription refills, laboratory follow-up, and patient communications.
• Managed patient portal messages and telephone triage while providing exceptional customer service.
• Maintained complete and accurate documentation using Athenahealth and DocuTAP.

Department Manager / Team Lead - Walmart

(2016-03 - 2020-04)

• Supervised daily operations while leading teams of 10+ associates.
• Trained employees, improved workflow efficiency, and maintained OSHA safety standards.
• Developed strong leadership, communication, and organizational skills that continue to support success in healthcare.

Associate Degree - Alamo Colleges

Nationally Registered Certified Medical Assistant (NRCMA) - Kaplan University