ROBERT HALF TALENT SOLUTIONS, TOWN OF SURFSIDE, Surfside, FL - October 2025 – November 2025
Human Resources & Risk Management
Assisted the Human Resources Director with the development, management, and implementation of programs and tasks to improve employee and organizational effectiveness and to meet goals, including recruitment, selection, performance management, training and development, employee/labor relations, classification and compensation, benefits administration, risk management, safety, and wellness.
- Extensive knowledge of the ATS management system, Boolean search, and PeopleSoft.
- Handled all scanning of personnel documents into the electronic HR database.
- Collaborated with personnel records management, including ongoing personnel file maintenance and disposition.
- Performed office administration duties as directed.
ROBERT HALF TALENT SOLUTIONS, GULF COAST SCHOOLS, Miami, FL
August 2025 –October 2025
Administrative Assistant
- Provided front desk coverage and greeted students and visitors.
- Assist with student check-in and maintain class rosters.
- Performed student fingerprinting and maintained records.
- General administrative support (filing, data entry, record keeping, and organizing documents).
- Assisted with scheduling or confirming student appointments.
- Maintained all common areas in a presentable manner.
- Bilingual (English/Spanish).
- Excellent communication skills. Handle sensitive information with discretion.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
ROBERT HALF TALENT SOLUTIONS, JEWISH COMMUNITY SERVICES, Miami, FL -
April 2025 – June 2025
HR Assistant
- Maintained proper records of employee attendance and leave.
- Assisted with updating employee names in Paycom.
- Helped employees with questions about benefits and FMLA.
- Handled policy development and auditing.
- Helped with security procedures, visitor access, and success cards.
- Ensured smooth communication with employees and timely resolution of their queries.
- Coordinated and scanned all 175 active employee personnel files to the Digital One Drive as a special project.
US TECH SOLUTIONS, INC., AMAZON DISABILITY & LEAVE SERVICES - February 2022 – June 2024
HR Specialist II – Case Manager (REMOTE)
- Administered inquiries regarding leave and disability events, benefits, and options available to employees.
- Involved serving as a point of contact for 150 to 200 employees, providing holistic case management services.
- Enforced medical documentation to adjudicate leaves in compliance with leave plans and laws.
- Slashed operational costs by 35%, saving 200 staff hours monthly.
- Answered 150 + inbound calls daily from English and Spanish-speaking employees.
- Executed smooth returns to work and educated managers on employee needs.
- Utilized Workday HRIS for various aspects such as managing employee data, HR processes, policies, record keeping, time tracking, benefits, payroll, performance, and workforce management.
ROBERT HALF TALENT SOLUTIONS, TURNBERRY ASSOCIATES - January 2021 – December 2021
Benefits Specialist
- Directed various employee benefits programs, including group health, health savings accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.
- Calculated monthly premium statements for all group insurance policies and kept statistical data on premiums, claims, and costs.
- Developed and produced biweekly reports on employee performance of new hires.
ROBERT HALF TALENT SOLUTIONS, BENIHANA, Miami, FL - June 2019 – December 2020 Human Resources Generalist
- Facilitated as a consultant and subject matter expert on compensation issues, ensuring alignment with the organization's strategy.
- Coordinated the annual compensation process by providing support with communication, data preparation, analysis, training, and reporting.
MINDLANCE, INC. CITIBANK, Tampa, FL - November 2018 – May 2019
Ops Support Representative 4
- Formulated employee data management activities within established service levels.
- Authorized as the administrator of leave programs and policies under federal and state laws, including FMLA and ADA.
- Handled employees, the disability vendor, HR, Corporate Benefits, and our disability vendor about the complexity of absence payroll issues via email.
COCA-COLA BUSINESS SERVICES, Temple Terrace, FL March 2017 – September 2018 -
HR Leave Management Administrative Assistant
- Performed all cases, including administration, case management, and compliance with employment laws.
- Sheared payroll costs by 30% and provided exceptional customer service.
- Improved Leave Management procedures and achieved 100% reporting metrics.
- Served as the subject matter expert for the leave and workers’ & compensation programs, and maintained contact with associates on leave. Proficient in Microsoft Suite.
COCA-COLA REFRESHMENTS, Brandon, FL - COCA-COLA REFRESHMENTS, Brandon, FL February 2015 – February 2017
HR Operations Associate 1
- Coordinated transactional tasks for company-sponsored benefit plans and ensured compliance with plan provisions and administrative policies.
- Reviewed and audited retiree documentation for Medicare supplemental coverage premium reimbursements.
- Resolved 4,532 management cases within 5 days of processing since the hire date.
- Administered 2,750 wage/salary verifications and disability insurance claim forms.
- Cooperated on special projects. Received four Coca-Cola Total Rewards and Employee Recognition Awards in January and October 2016.
RANDSTAD US, Tampa, FL - May 2014– October 2014
HR Partners Affairs Human Capital Financial Program Administrator (PricewaterhouseCoopers LLP)
- Extensive knowledge of Human Resource practices and procedures.
- Audited Partner Affairs Transactions (PAT) include New Hire Admissions, Retirements, Withdrawals, Transfers, Status Changes, Medical Leaves, Deaths, Survivors, and Outbound /Returned International Partners Assignment Tours.
- Participated in completing the PwC US Directory of Retired Partners and Surviving Spouses for the Partner Affairs Director.
RANDSTAD US, Tampa, FL - January 2014 – April 2014
HR Partners Affairs Benefit Administrator (PricewaterhouseCoopers LLP)
- Engineered procedures for foreign wire transfers, monthly payroll distribution, and tax advance payments related to assignment income.
- Worked directly with multiple vendors in making semi-monthly, monthly, and quarterly invoice payments.
- Prepared several types of foreign wire transfers to pay different types of assignment expenses according to the partners’ cost-share agreements.
- Edited the PwC US Directory of Retired Partners and Surviving Spouses for the Partners Affairs Director.
