Certified Ophthalmic Technician (COA) - Massachusetts Eye and Ear Infirmary - Boston, MA (Stoneham Campus)
(2024-12 - 2026-05)
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Collected essential medical information and documented data in the EMR platform.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Performed ophthalmic testing, including visual acuity, refraction, tonometry, OCT, IOL master.
- Assisted the doctor in preparing for surgeries and setting up a laser room.
- Conducted eye examinations utilizing specialized equipment.
- Counseling patients in surgery and treatment plans.
- Maintained smooth patient flow throughout the facility.
- Resolved patient issues in a timely manner while ensuring customer satisfaction.
- Maintained a positive working relationship with fellow doctors/staff and management.
Real Estate Agent - North Shore's Gold Coast Realty - Beverly, MA
(2022-03)
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Performed admin duties such as preparing paperwork for listing presentations, tracking sales data.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Developed networks with attorneys, appraisers, lenders, and home inspectors.
- Promoted active listings through social media marketing, open houses and newsletters.
Real Estate Agent - Century 21 - Danvers, MA
(2019-04 - 2022-05)
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Maintained CRM database of prospective customers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Created detailed property descriptions for use in marketing material.
- Called or emailed lapsed clients to inquire about continuing needs.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Prepared and delivered sales presentations.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of the real estate industry.
Certified Ophthalmic Assistant/Supervisor - Gurley Eye Care Associate - Manchester, MA
(2009-09 - 2019-06)
- Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
- Collected essential medical information and documented data in the EMR platform.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Performed ophthalmic testing, including but not limited to visual acuity, refraction, tonometry, pupil check, visual field.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Counseling patients in surgery and treatment plans.
- Maintained smooth patient flow throughout the facility, promoting efficient overall operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Created new strategies for improving customer service standards within the organization.
- Maintained a positive working relationship with fellow doctors, staff and management.
