Customer Service
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I am 50 years and have been in the customer service industry for the last 25 years under retail, banking and medical.
2008-2022 Aetna/CVS Insurance Company San Antonio, TX
Health Concierge (October 2013-December 2022)
Customer Service Representative (October 2008-September 2013)
Provide customer service to all members in a single point of contact method to address and resolve all concerns
2010-2015 Eddie Bauer San Antonio, TX
Engage with outfitting customers and deliver legendary customer service
1992-2012 Macy’s Department Store San Antonio, TX
Open store and balance vault for deposit and replenish all registers
Record incoming/outing shipment invoices of store merchandise
1999-2008 Citibank San Antonio, TX
Attendance Unit Specialist (December 2003-January 2008)
Proactively entered absences, tardy, and shift trades for service teams
Tracked and recorded FMLA and Short/Long Term Disability leave according to the policies of MetLife and Human Resources
Distributed weekly attendance reports to management while reviewing for possible corrective action escalation according to HR policies
Successfully supporting management and Human Resources to have effective Service and Sales teams in the San Antonio site
Financial Associate (August 1999-December 2003)
Provided customer service on existing Citibank accounts while educating clients on additional products and services to meet the customers ever changing needs
Researched client accounts and provided resolutions to account issues
South San High School San Antonio, TX
Texas State University San Marcos, TX
30 credited hours
