ACAM Central Processor - RealManage, LLC - Plano, TX
(2018-03)
Recognized for strong attention to detail, organization, and ability to manage multiple priorities in fast-paced remote and hybrid environments.
- Reviewing and processing architectural requests
- Auditing submissions for completeness and accuracy
- Conducted quality control and compliance reviews to ensure adherence to standards
- Managed multiple tasks simultaneously to maintain workflow efficiency
- Tracked request statuses to provide timely updates and enhance communication
Customer Service Representative - Capital One, Corporate Campus - Plano, TX
(2017-07 - 2017-12)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted customers with account management and transaction issues
- Developed strong relationships with customers by providing personalized assistance and support
- Collaborated with team members to enhance customer service processes
- Documented customer interactions in the CRM system accurately
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Inbound Call Center Representative - State Farm - Irving, TX
(2012-09 - 2013-09)
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed high-volume inbound calls to assist customers with insurance inquiries
- Provided accurate policy information and resolved customer issues effectively
- Handled escalated calls while maintaining a calm and professional demeanor
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collaborated with team members to ensure timely responses to customer needs
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Adhered to all company policies and procedures when dealing with customers
- Updated customer accounts, addresses and contact information within call management databases
31B Military Police Trainee - United States Army - Fort Leonard Wood, Missouri
(2010-07 - 2011-04)
- Executed daily tasks with precision and efficiency
- Collaborated with team members to meet project objectives and deadlines
- Engaged with cross-functional teams to drive goal achievement
- Participated in training sessions and meetings to acquire new knowledge and enhance skills
- Military law enforcement procedures
- Physical fitness and combat training
- Safe handling and operation of the 9mm service pistol
- Security and patrol operations
- Learned to report writing and documentation
- Teamwork and leadership development
Customer Service Cashier - Burlington Coat Factory Department Store - Irving, TX
(2005-06 - 2009-04)
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Delivered high level of customer service to patrons using active listening and engagement skills
- Assisted customers with inquiries to enhance their shopping experience, find specific products, answered questions, and offered product advice
- Balanced daily transactions on a computerized point-of-sale system
- Learned roles of other departments to provide coverage and keep store operational
- Followed company security procedures for handling large sums of money
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
