Chef Apprentice - The Palms Hotel & Spa - Miami Beach, Florida
(2025-05)
- Collaborated with team members to execute meal service efficiently during peak hours.
- Presented dishes attractively, following the hotel's high culinary standards and presentation guidelines.
- Prepared and organized ingredients for various dishes in a fast-paced kitchen.
Local Community Associate - Custom Ink
(2024-01 - 2025-01)
- Established partnerships with local businesses through strategic outreach and relationship management to enhance community engagement.
- Coordinated community events and marketing initiatives to boost brand visibility and foster community connections.
- Partnered with regional teams to drive business development and improve customer engagement.
- Supported inbound operations including customer inquiries, phones, emails, and coworking services.
Project Manager - TREM Group - Miami, FL
(2022-01 - 2024-01)
- Managed multiple website development and digital marketing projects from initiation through delivery for real estate clients.
- Planned project scope, gathered requirements, prioritized tasks, and monitored timelines using project management software.
- Coordinated communication among clients, developers, designers, and marketing teams to maintain project schedules.
- Managed website production and marketing requests while overseeing meetings, documentation, emails, and project reporting.
- Conducted quality assurance reviews prior to project delivery to validate accuracy and enhance client satisfaction.
- Led onboarding initiatives while providing ongoing client support, training, and account management.
Sales Executive / Office Administrator - ETECSA - Cuba
(2017-01 - 2021-01)
- Managed inbound and outbound sales, overseeing customer accounts from initial contact to payment follow-up, ensuring seamless transaction processes.
- Coordinated with operations and cross-functional departments to enhance customer satisfaction through effective communication and issue resolution.
- Utilized multiple software systems for customer management, telecommunications services, and reporting.
- Assisted with daily office administration tasks to ensure smooth operations, inventory management, documentation, and account maintenance.
- Maintained physical and digital records with a high level of accuracy and confidentiality.
