Maria Viera

A full time job that will utilize my computer knowledge, strong people skills, organizational abilities, and business experience. Demonstrate the ability to be an effective team worker. Hard-working, reliable, dependable, excellent customer service skills.

Willing to relocate to: Round Rock, TX - Pflugerville, TX - Authorized to work in the US for any employer.

Willing to relocate: Anywhere. Authorized to work in the US for any employer

Spa Attendant - Four Seasons - Austin, TX

(2025-03)

Spa Attendant Responsibilities (include but not limited to):

• Maintaining the laundry for both the spa and salon including picking up laundry from various points in the spa and salon.
• Ability to perform a variety of cleaning duties for the spa including but not limited to mopping, sweeping, dishes, cleaning the bathrooms, and taking out the trash ; Adhering to daily cleaning schedules.
• Ability to exemplify milk + honey's Core Values in every interaction with guests and coworkers.
• Adherence to all Attendance and Punctuality policies.
• Present a polished and professional image at all times.
• Be able to lift up to 25lbs and be on your feet for extended periods.

Dispatcher/Customer Service - iEnergizer - Austin, TX

(2023-08 - 2025-07)

• Taking inbound calls and it was a high volume. I was dispatching high volume roadside service calls.
• Enter accurate information into our dispatching application.
• Communicating with drivers via phone
• Communicating with roadside service members and vendors.
• Taking at least 100 calls a day

Collections Specialist - Creditserve - Austin, TX

(2020-02 - 2022-05)

• Take customer payments and set up payment arrangements if necessary. Start new loan process as well.
• Negotiate new payment arrangements
• Contact delinquent account holders regarding past due amounts owed.
• Data entry and updating customer information if needed
• Checking and sending email's
• Sending faxes to certain departments
• This was an inbound and outbound position and a high call volume so that was at least 100-200 calls daily

Collections Agent/Customer Service - GC Services - Killeen, TX

(2018-07 - 2019-12)

Answering incoming calls and taking customer's payments. assisting them with their contracts and other car information questions they may have such as interest, principal account. Making outbound calls to customers to take payments for their car and help them get out of repo status. This also was an inbound and out bound call center

Customer Service Representative - Solix Inc - Killeen, TX

(2015-10 - 2018-06)

Answering inbound calls. Assisting customer's with checking up on the status of their accounts. also signing low income customers up for certain programs that may qualify for. And that was 7 different campaigns

Customer Service - nexxlinx of texas - Austin, TX

(2013-07 - 2015-03)

takings inbound calls from customers. assisting them with booking their tee times and canceling their appointments. also calling golf courses to check availability and refunded customers as needed

High school diploma - General Studies - Austin Can Academy Charter School

Some college