Mariah Mckenzie
Charge Clinical Service Representative
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About
Detail-oriented and highly skilled Medical Assistant with multiple years of experience in urgent care, hospital, mobile health, and multi-specialty clinical settings. Proven ability to perform both clinical and administrative duties including patient intake, vital signs, specimen collection, injections, insurance verification, and electronic medical record documentation. Recognized for working efficiently in fast-paced environments while maintaining excellent patient care, professionalism, and HIPAA compliance.
Experience
Charge Clinical Service Representative - Prisma Health Urgent Care - Columbia, South Carolina
(2025-02)
- Coordinate front office and clinical workflow in high-volume urgent care setting
- Perform patient registration, insurance verification, and authorization processing
- Maintain accurate documentation in electronic health record systems
- Communicate with providers, nurses, and clinical staff to ensure efficient patient flow
- Assist with triage preparation and patient intake when needed
- Provide excellent customer service while maintaining HIPAA compliance
Mobile Examiner - Quest - Raleigh, North Carolina
(2025-08 - 2026-03)
- Conduct mobile health screenings, specimen collection, and vital sign assessments
- Perform blood draws, urine collection, height/weight, and blood pressure readings
- Ensure proper labeling, handling, and documentation of specimens
- Travel to multiple locations to provide clinical services
- Follow infection control, OSHA, and HIPAA guidelines at all times
Medical Assistant - Novant Health (Doctors Care) - Columbia, South Carolina
(2023-03 - 2025-08)
- Obtained vital signs, medical history, and chief complaints
- Assisted providers with exams, procedures, and treatments
- Administered injections, medications, and basic treatments per protocol
- Prepared exam rooms and maintained sterile environment
- Documented patient information using EMR/EHR systems
- Educated patients on medications, follow-up care, and treatment plans
Patient Service Representative (Float) - Prisma Health - Columbia, South Carolina
(2022-05 - 2025-02)
- Floated between multiple departments providing front desk and patient support
- Registered patients, verified insurance, and collected copayments
- Scheduled appointments and managed high call volumes
- Maintained patient confidentiality in accordance with HIPAA
- Supported clinical staff in fast-paced outpatient settings
Patient Transporter - Prisma Health - Columbia, South Carolina
(2021-05 - 2022-05)
- Safely transported patients throughout hospital units
- Assisted nursing staff with patient positioning and transfers
- Monitored patient safety during transport
- Followed infection control and hospital safety protocols
- Communicated with nurses, physicians, and staff to ensure timely care
Education
Medical Assistant Program - Fortis College (2024)
High School Diploma - Dreher High School (2020)
