Mariam Kassem

Dedicated Academic Advisor skilled in guiding students through academic planning, goal setting, and graduation processes. Focused on leveraging student-centered approaches and mentorship to enhance learning outcomes, with a goal of transitioning into a college-level teaching role in technology education.

Admissions Guide - Full Sail University - Winter Park, FL

(2025-04)

• Guided prospective students through admissions process to clarify requirements and timelines.
• Engaged families of prospective students to address concerns and foster positive relationships.
• Assisted students in navigating financial aid options to maximize available resources.
• Promoted merit-based scholarship programs.
• Provided personalized guidance to students.
• Addressed questions and concerns of prospective students.
• Shared alumni success stories with students to inspire their academic journeys.
• Coordinated with departmental leadership.

Substitute Teacher - Kelly Education - Maitland, FL

(2024-07 - 2025-07)

• Ensured a positive learning environment.
• Promoted active participation from all students.
• Facilitated targeted support for students to deepen understanding of subject material.
• Collaborated with special education teachers to support diverse learning needs.
• Enhanced technology integration in classrooms to improve student engagement.
• Provided structured guidance during independent work.

Guest Relations Associate - The Walt Disney Company - Orlando, FL

(2021-11 - 2025-04)

• Earned guest compliments through exceptional service and personalized attention.
• Improved guest satisfaction by actively addressing their needs and preferences.
• Applied active listening and problem-solving to address guest concerns effectively.
• Supported guests during high-stress situations by maintaining calm and providing reassurance.
• Handled unique needs of international guests.

Master's Degree - Communications - Southern New Hampshire University (2024-11)

Bachelor's Degree - International Affairs - Rollins College (2018-05)