Mariam Palencia

Versatile Sales Agent with 8 years of experience in customer service, problem solving, and team collaboration. Proficient in closing deals and maintaining a positive work environment. Possesses an Associate's degree in Business Management. Fluent in Spanish and proficient in English.

Senior Sales Associate - Shoes & Belts by Yeni

• Collaborated with management to create promotional campaigns in marketing that increased sales during slow seasons.
• Boosted sales developing and maintaining strong relationships with clients resulting in repeat sales and business loyalty.
• Trained new employees on friendly customer service, money handling and inventory organization.
• Optimized inventory analyzing trends to improve product quality and management to ensure timely availability of products for customers.

Manager on Duty - McDonald's The Glaser Group - Georgetown, TX

• Daily inventory, manage waste below 17%. Positions delegation. Increase sales by 85% promoting deals and train team members to sale effectively. Reduce labor cost by 20%.

Leasing Agent - Intersolutions - Austin, TX

• Conducted property tours to prospective tenants. Guidance through the application process and background checks.
• Responded to tenant inquiries promptly, fostering positive relationships and satisfaction with follow ups.
• Participated in property inspections to prepare for move-ins and move-outs.

Server/Bartender - Mario's sea food - Temple, TX

• Greeting customers suggesting daily lunch, and dinner features.
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.

Dental Assistant - Dr. Southerland - Temple

• Assisted in patient preparation and comfort during dental procedures.
• Managed appointment scheduling by 10 patients a day and patient follow-ups to enhance clinic efficiency.
• Maintained sterilization protocols for instruments and equipment to prevent infections.

Associate's - Business Management - McDonald's Hamburger University (2025)

Dentistry - Waco Dental Assistant School (2022)

High school diploma - Belton High School (2019-01)