Mariana Guajardo

Experienced healthcare and customer service professional with over 8 years in clinical and administrative roles across hospitals, outpatient centers, long-term care, hospice, and a call center. Skilled in phlebotomy, endoscopy, orthopedic and pediatric support, Alzheimer's care, and behavioral health. Suicide watch trained for 1:1 patient safety observation.

Experienced in GI procedure prep, scope handling, biopsy support, and post-procedure monitoring in outpatient settings. Compassionate, detail-oriented, and highly adaptable in both clinical and non-clinical environments. Bilingual in English and Spanish.

Customer Support Representative - ACT Call Center – Accolade Healthcare (Insurance) - Harlingen, TX

(2024-06)

• Provide inbound call support related to healthcare benefits, claims, eligibility, and authorizations
• Assist members in navigating insurance plans and resolving billing concerns
• Ensure HIPAA compliance and accurate documentation in CRM systems

Endoscopy Technician - San Marcos Outpatient Center - San Marcos, TX

(2022-08 - 2024-02)

• Supported physicians during colonoscopies and EGDs
• Handled biopsy tools and supported scope preparation and cleaning processes according to infection control protocols
• Sterilized equipment, maintained sterile fields, prepped procedure rooms
• Monitored patients in post-anesthesia recovery, recorded vitals, and assisted with discharge instructions
• Familiar with common endoscopy documentation and supply restocking workflows

Patient Care Technician (Orthopedics) - Ascension Seton Main - Austin, TX

(2022-03 - 2022-07)

• Provided post-surgical orthopedic care: hygiene, mobility, and pain support
• Performed venipuncture for lab specimens; ensured accurate labeling
• Assisted nurses with dressing changes, vitals, documentation, and discharges

Patient Care Technician (Pediatrics/PICU) - Valley Baptist Medical Center - Harlingen, TX

(2021-09 - 2022-03)

• Provided care for pediatric and PICU patients, including those with complex behavioral needs
• Suicide watch trained; performed 1:1 safety monitoring for suicidal/behavioral patients
• Took vitals, assisted with pre-op prep, comforted patients and families
• Maintained documentation and supported unit restocking

Patient Care Technician - Ascension Seton Hays - Kyle, TX

(2020-02 - 2020-07)

• Provided bedside care including hygiene, feeding, and mobility assistance
• Performed blood draws, glucose checks, catheter and colostomy care, and drain maintenance
• Cared for Alzheimer's and memory care patients with patience and attentiveness
• Participated in turn teams and supported nurses with admissions/discharges

CNA - San Marcos Rehab - San Marcos, TX

(2020-01 - 2020-02)

• Delivered full CNA care including bathing, feeding, toileting, catheter maintenance
• Assisted Alzheimer's residents with ADLs and emotional support
• Maintained accurate ADL and intake/output documentation

CNA - Brodie Ranch Nursing & Rehab - Austin, TX

(2019-06 - 2019-08)

• Cared for residents with Alzheimer's and physical impairments
• Assisted with daily hygiene, mobility, and documentation of care plans

Hospice Aide (PRN) - Bluebonnet Hospice - Wimberley, TX

(2019-04 - 2019-12)

• Traveled to patient homes providing end-of-life comfort, hygiene, and emotional support
• Maintained clean living conditions and cared for dementia/Alzheimer's patients

Caregiver (PRN) - Private Home Health - San Marcos, TX

(2018-10 - 2019-12)

• Assisted elderly clients with companionship, medication reminders, transportation, and light housekeeping
• Supported Alzheimer's patients in a home setting with patience and dignity

Cashier & Sales Associate - Adidas Retail Outlet - San Marcos, TX

(2018-03 - 2018-06)

• Operated registers, assisted with sales and promotions, maintained fitting rooms and store organization

CNA - Deer Creek of Wimberley - Wimberley, TX

(2017-09 - 2019-05)

• Delivered daily ADL assistance, hygiene, transfers, and feeding for residents
• Provided memory care support and emotional stability for Alzheimer's patients

CNA - Retama Manor - Raymondville, TX

(2016-08 - 2017-08)

• Provided full-scope CNA care including catheter, colostomy, feeding, and documentation
• Supported residents with Alzheimer's and dementia care routines

Undergraduate - Nursing Prerequisites - Texas Southmost College (2024-08 - 2025-07)

Undergraduate - Nursing Coursework - Texas State University (2017-08 - 2019-06)

High School Diploma - Lyford High School (2017)