Case Management Liaison (Per Diem) - Valley Children's Hospital
(2005-02 - 2026-02)
- Verify patient demographics, primary care providers, and insurance, and refer them to admitting for changes.
- Assist with follow-up phone calls.
- Pull formula and distribute to RNCM for approval, then to patient rooms.
- Pull BP cuffs and deliver to bedside.
- Assist with scheduling follow-up appointments for NICU/Verify equipment was delivered and orders received.
- Scan documents to the patient's charts.
- OnBase-electronic filing of faxed documents directly into the patient's EMR.
Quality improvement Coordinator - WelbeHealth, LLC
(2021-02 - 2025-03)
- Run monthly audit reports to guide company procedural changes and improve staff performance
- Prepare and audit Electronic Medical Records for mock audits and state audits
- Keep current logs for Health Plan Management System quarterly reporting
- Enforce HIPAA policies and procedures through staff education
- Provide education and guidance to staff regarding grievance submissions
- Process, investigate, and resolve grievances submitted by patients or by staff on behalf of patients
- Process incidents accordingly for HPMS Guidelines with electronic upload submission
- Attend and take minutes for PAC (participant advisory committee) meetings
- Grievance/ Service Determination Audits for improvement and rendered services.
- Help create and develop a Medical Records department and record-keeping procedures
- Assisted in the timely approval and distribution of patient records to appropriate parties in line with HIPAA regulations
- Educated interdisciplinary healthcare team and patients on records-related procedures, policies, paperwork, and documentation.
- Oversaw and executed the process of acquiring, scanning, and uploading paper documents to the Electronic Medical Records system using ATHENA
- Provided support and training new staff related to Electronic Medical Records
- Recruit, hire, train, and coach over 10 staff members on Athena Health System
HIM Tech. - Community Regional Medical Center
(2020-03 - 2020-07)
- Responsible for administrative tasks, including answering phone calls, printing, and organizing documents, responding to emails
- Responded to emailed patient questions about using the patient education website.
Administrative Assistant II - Clovis Community Medical Center
(2019-02 - 2019-10)
- Coordinated conference calls and meetings for labor/delivery leadership.
- Took minutes for monthly leadership CRMC/CCMC meetings
- Ordered office supplies through Lawson, Office Depot, and Medical Supplies
- Kept inventory of supplies for Labor and Delivery/Postpartum Department
- Conducted monthly reconciliation of P-Card, faxes, receipts to assist in procurement processes
Sr. HIM Tech. - Cerner Revenue Works/Adventist Health, Hanford
(2010-09 - 2018-12)
- Analyzed all ER, inpatient, and outpatient electronic records for three facilities: Hanford, Selma, Reedley
- Verified all needed physical physician signatures and flagged for incomplete documents
- Processed all Release of Information paperwork to promote care coordination and transparency
- Conducted monthly audits of inpatient/Obstetrician/Inpatient admissions.
- Reviewed and released pending documents in Cerner error cue for processing
- Acted as a liaison to physicians to expedite accurate chart completion
- Prepared paper charts for the process of Cerner Provision Document Imaging, Quality Control paper chart for process of electronic chart, Kofax Validation process electronic chart to system.
- Reviewed paper and electronic orders for coders & scanned missing paper orders for coding and processing.
- Processed delinquent suspensions, Letters, processed memos as required by hospital bylaws. Assuring all missing elements have been completed.
