Contract Dental Billing Specialist - WISDOM - Remote
(2026-01 - 2026-08)
Supported multiple dental practices remotely, independently managing dental insurance billing workflows, claim activity, and office communications.
- Managed insurance claims from submission through payment and resolution while maintaining accuracy across multiple client practices.
- Communicated with dental office teams regarding claim issues, missing information, insurance requirements, and billing follow-up.
- Prepared daily, weekly, and monthly reports for client practices covering claim activity, payments, outstanding balances, and collection progress.
- Adapted to different practice workflows, systems, and operational requirements while managing multiple priorities in a fully remote environment.
- Posted insurance payments from paper checks, EFTs, and VCCs and reconciled EOBs against patient accounts.
- Managed insurance A/R follow-up, researching unpaid claims and communicating with insurance carriers to resolve payment issues.
Insurance & Billing Coordinator - SOUTHERN ORTHODONTIC PARTNERS (SOP) - Remote
(2025-07 - 2026-01)
Managed the complete dental insurance revenue cycle, including verification, benefits interpretation, claim creation and submission, payment posting, denial resolution, appeals, and reconciliation.
- Submitted and monitored claims through clearinghouses, resolving rejected claims, missing documentation, submission errors, and payer issues.
- Reviewed EOBs, patient ledgers, clinical documentation, and insurance records to identify discrepancies and maintain accurate account balances.
- Supported Treatment Coordinators with insurance benefits, patient responsibility explanations, and treatment plan financial information.
- Trained Treatment Coordinators on presenting treatment for in-network insurance patients, including benefits interpretation, coverage limitations, and patient financial responsibility.
- Worked remotely while collaborating with dental offices and providers and adapting to evolving workflows and operational needs.
Insurance / Treatment Coordinator - SMILES ON WELLS
(2023-12 - 2025-07)
- Guided patients through recommended treatment by explaining treatment plans, insurance benefits, estimated financial responsibility, and next steps.
- Verified and communicated dental insurance benefits, coverage limitations, and patient responsibility.
- Managed primary and secondary electronic dental claims from submission through payment and followed up with carriers regarding unpaid, pending, rejected, and denied claims.
- Reviewed EOBs, researched billing discrepancies, and updated patient ledgers to maintain accurate insurance payments and account balances.
- Trained and onboarded new team members on dental insurance workflows, claim submission, patient account management, and practice management systems.
- Utilized Oryx for claim submission, A/R management, EOB reconciliation, and patient account documentation.
Insurance Coordinator - HUTTO PREMIER DENTISTRY
(2021-01 - 2022-11)
- Supported treatment planning by verifying patient insurance eligibility, benefits, and coverage limitations.
- Assisted patients in understanding insurance coverage and estimated financial responsibility related to recommended treatment.
- Submitted and tracked dental insurance claims and followed up with insurance carriers regarding outstanding claims.
- Reviewed EOBs and applied insurance payments accurately to patient accounts.
- Communicated with insurance carriers to resolve claim issues and clarify benefits.
- Collaborated with the dental team to support accurate treatment planning and patient communication.
