Case Planner - NY Foundling - Harlem, NY
(2024-06)
Manage responsibilities for young adults in Harlem ESSHI program
- Adhere to NY Foundling Coaching model and provide case management services to support participants' independent living skills.
- Coordinate service needs for youth, making referrals and follow up to confirm services.
- Conduct monthly in-office and home visits, completing additional meetings as necessary for optimal outcomes based on clients' needs.
- Provide flexible schedule for case management meetings, prioritizing participants schedules.
- Collaborate with vocational specialist to ensure appropriate referrals and skill building coaching for young adults.
- Facilitate community integration and support young adults in developing relational skills for a supported network throughout their residency within the program.
- Supervise or facilitate and community activities for program participants.
- Attend trainings and conferences for professional development.
- Maintain accurate documentation of clients' progress with compliance along with clinical models and the agency's expectations.
- Timely date entry of all services and practices in agency records for reporting purposes.
- Receive supervision and attend mandatory week consultation with leadership.
- Maintain confidentiality of client records and provide coverage for team members as needed.
- Perform related duties as assigned to ensure program outcomes are met.
- Utilize technology effectively for communication and task tracking.
Case Manager - Housing Services Incorporated
(2022-12 - 2023-04)
- Assisted Residents adhering to independent living plans to attend goals and trainings needs.
- Document all residents' contacts and resource contacts will be kept according to state and agency mandates, logs, progress notes, statistics and weekly /monthly reports.
- Shared responsibilities with staff for the safety and security of the facility.
- Assisted in meetings with residents to assess housing needed and adhering to clients' goals.
- Maintained documentation of all such meetings for the clients' case files.
- Assisted residents with advocacy of benefits and access to community resources in order to ascertain medical and other important appointments which were made and kept.
- Attended all staff and agency meetings which were required case managers.
- Maintained records and reports up to date and filed in timely manner.
- Collaborate with residents to organize schedules around communal areas and individual room inspections for cleanliness.
- Performed administrative and case management duties.
Domestic Violence Victims Advocate - Safe Horizon
(2022-06 - 2027-05)
- Contacted victims who completed reports with NYPD by phone and mail.
- Assisted victims from general population and domestic violence/NYPD.
- Provided information, referrals & practical services to victims, crisis intervention.
- Conducted training with police personal within precinct location.
- Advocacy w/ NYPD personnel that may include maintaining a victim appraise by an investigation, assisting with publics benefits and other agencies.
- Worked collaboratively with NYPD in order to effectively assist the victims.
- Completed community outreaches and home visits with the NYPD offices.
Residential Specialist - Safe Horizon
(2017-08 - 2024-06)
- Assisted with maintaining a safe and secure facility.
- Monitored and reported the activities within the facility throughout a 24hr period.
- Understood and followed emergency protocols, including fire procedures.
- Assisted with apartment inspection which were scheduled weekly.
- Conducted and adhere to intake and discharge procedures to residents.
- Provided clerical activities on assignment basis throughout shift.
- Assisted with childcare for residents when needed.
Teller (Customer Service Representative) - Citibank
(2013-02 - 2014-04)
- Greeted and referred clients by their last names, communicated & maintained eye contact.
- Completed deposits and withdrawal transactions, provided balances on checking & savings accounts, suggested of credit cards sales/application, CCL & DDA.
- Verbalized appreciation to trusted customers and thanked them for their daily businesses and loyalties throughout the years.
