Marie Leos

Dependable and organized healthcare administrative professional with 15+ years of experience providing clerical and front office support in medical environments. Skilled in scheduling appointments, answering high-volume calls, assisting the public in person and by phone, maintaining patient records, processing documents, and performing accurate data entry. Known for professionalism, strong communication, and protecting confidential information in compliance with HIPAA.

Medical Records Technician - City Of Riverside, Ca - City Government - Riverside, Washington

(2026-04)

• Review patient's charts and abstract essential information requested such as history, findings, laboratory, X-ray results, surgeries, diagnoses, and date and hour of admission and treatments; compile statistics on patient data and prepare statistical reports; perform miscellaneous duties such as maintaining files, indexes, records systems, and checking documents.
• Maintain supply inventory.
• Register live births, deaths and fetal deaths; facilitate delivery of newborn screening tests.
• Communicate with parents, lawyers and other interested parties on the accuracy, completeness and availability of documents.
• Pull and research medical or mental health charts; complete a variety of forms, certificates and documents relating to entries in medical records.
• Accept subpoenas for medical or mental health records or information and prepare response; determine if requests for release of medical or mental health information are legal and verify the identity of the inquirer as needed.
• Verify invoices for state reimbursement for contracted medical services.

Referral Coordinator - Cucamonga Valley Medical Group - Fontana, CA

(2026-01)

• Coordinate patient referrals to specialists and schedule appointments while maintaining accurate tracking records.
• Provide general information to patients via phone and in person regarding referral procedures, insurance requirements, and next steps.
• Process referral documents, verify eligibility, and ensure completeness before submission.
• Maintain organized electronic records and update systems with accurate patient and appointment data.
• Respond to patient questions, resolve concerns, and follow up to ensure timely completion of services.
• Communicate with provider offices and external agencies to coordinate care and confirm appointments.
• Maintain confidentiality and comply with HIPAA when handling sensitive medical information.

Warehouse Associate (Seasonal) - Amazon - Mira Loma, CA

(2025-09)

• Supported fast-paced operations while maintaining accuracy, attention to detail, and safety compliance.
• Worked collaboratively to meet daily productivity and quality goals.

Quality Assurance Coordinator - Cucamonga Valley Medical Group - Fontana, CA

(2025-09 - 2026-01)

• Provided clerical and administrative support to clinical staff, including chart preparation and document filing into EHR systems.
• Entered and updated patient information with accuracy and attention to compliance requirements.
• Assisted healthcare teams with documentation review and quality improvement activities.
• Maintained organized records and supported process improvement initiatives.

Outreach Coordinator - Optum

(2022-09 - 2025-07)

• Made 80–100 outbound calls daily to schedule wellness appointments, follow up on care, and support patients.
• Answered inbound calls and provided general information regarding services, eligibility, and departmental procedures.
• Documented patient interactions accurately in computer systems and portals.
• Verified eligibility and researched issues across multiple databases to resolve patient concerns.
• Assisted with meetings/events and coordinated communication with provider offices for in-office visits.
• Pulled and maintained data reports and tracked program activity.

Medical Assistant / Front Desk Receptionist - Caring Family Medicine

(2012-04 - 2022-09)

• Managed front desk operations including greeting patients, answering phones, scheduling appointments, and verifying eligibility.
• Processed patient paperwork, maintained files, and supported medical records requests.
• Collected copays and assisted with referrals, prior authorizations, and insurance documentation.
• Supported patient communication including results, prescription requests, and follow-up instructions.
• Maintained accurate data entry and supported office workflow in a busy healthcare setting.

Medical Assistant – Front & Back Office - Dr. Force-Obrowski, M.D.

(2002-02 - 2012-04)

• Scheduled appointments, managed patient records, and maintained organized filing systems.
• Provided professional customer service and responded to patient questions and concerns.
• Prepared and processed administrative documentation to support daily clinic operations.
• Supported office workflow while maintaining confidentiality and compliance.

Certificate - Medical Assisting - Bryman College