Operations and Senior Administrative Lead at Lifestyles Sports (2025-03 – Present)
Partner with executive leadership to oversee daily operations for a 40-member cross-functional team, ensuring operational continuity and efficient workflow across departments.
- Coordinate complex executive calendars, meetings, travel arrangements, and priority communications, enabling leadership to remain focused on strategic initiatives.
- Prepare executive reports, presentations, dashboards, and meeting materials that support executive decision-making and organizational visibility.
- Manage vendor relationships, office operations, and competing priorities across multiple departments.
- Serve as primary liaison between executives, the sales team, customers, vendors, and internal stakeholders, ensuring clear communication and timely follow-up.
- Represented the company at the New York State and Saratoga Athletic Director Conferences, contributing to the acquisition of 10 new school accounts.
- Restructured an existing All School Deal contract, growing contract revenue by 20% through scalable rebate incentives and extended contract terms.
- Develop onboarding materials, standard operating procedures (SOPs), and training resources while guiding new employees through company processes.
Operations Manager / Senior Executive Administrative Assistant at Metro Team Sports (2019-02 – 2025-03)
Delivered high-level executive support to four executives across three departments, managing complex calendars, meetings, travel logistics, confidential communications, and competing priorities.
- Served as primary liaison between executive leadership, sales, production, and customer service teams, ensuring seamless execution of company-wide initiatives.
- Prepared executive reports, presentations, dashboards, and business communications supporting strategic planning and executive decision-making.
- Managed collections and customer follow-up for nine sales representatives, simplifying billing processes and implementing per-order costing that reduced open orders by 50%.
- Streamlined workflows through process improvements, standardized documentation, and enhanced communication practices, increasing operational efficiency.
- Anticipated executive needs and proactively resolved scheduling conflicts and operational issues before they impacted business operations.
Executive Administrative Assistant at Metro Team Sports (2015-01 – 2019-01)
- Managed complex executive calendars, travel arrangements, meeting logistics, expense administration, and executive communications while supporting multiple leadership priorities.
- Maintained confidential business records, executive correspondence, and operational documentation with accuracy and discretion.
- Coordinated communication among executive leadership, sales, operations, production, and customer service teams.
- Supported recruitment, onboarding, and employee administrative processes while maintaining personnel documentation.
- Assisted with company meetings, employee events, executive functions, and organization-wide initiatives.
Sales Account Executive at Metro Team Sports (2011-01 – 2014-12)
- Managed accounts for schools, colleges, and club programs, building long-term customer relationships across the region.
- Resolved client concerns promptly, sustaining high satisfaction levels and account retention.
- Represented the company at industry events and trade shows to expand the client base and market presence.
