Tow Truck Dispatcher - Roadrunner Roadside Assistance - Plantation, Florida
(2024-09)
- Coordinated dispatch communications between drivers and customers to maximize service efficiency.
- Resolved customer inquiries regarding services and estimated arrival times.
- Scheduled fleet maintenance to ensure optimal performance.
- Dispatched drivers promptly and processed customer payments.
- Oversaw daily operations, duty assignments, and task scheduling.
Interpreter - Inspiritus / Refugee Immigrant Services - 731 Peachtree St. NE Rd, Suite B, Atlanta, GA 30349
(2023-12)
Contracted with Inspiritus for interpretation services.
Mental Health Therapist / Family Advocate - Bagley Youth Development - 2245 Godby Rd, Suite 200, Atlanta, GA 30349
(2017-09 - 2023-12)
Contracted with Department of Family Children Services
- Advocate for individuals' needs, investigate conflicts, monitor progress of families, enroll families in community centers, communicate program requirements and specifications.
- Work with individuals to help promote optimum mental and emotional health.
- Counsel clients to help them deal with issues associated with family, behavior, parenting, stress management, addiction and self-esteem.
- Prepare and maintain all required treatment records and reports.
- Maintain confidentiality of records relating to clients' treatments.
- Transport and supervise families.
- Refer clients to other programs as needed such as economic empowerment, intensive case management, after school and more…
- Provide ongoing coaching to clients as they work towards a fulfilling life, unlocking their unique potential and nurturing to a path of self-improvement.
- Organize multiple client related activities.
Family Advocate - Clinical Intervention Specialists - 696 Mount Zion Road, Suite 9C, Jonesboro, GA 30236
(2019-02 - 2020-04)
Contracted with Department of Family Children Services
- Advocate for clients' needs, resolving conflicts and monitoring familial progress while facilitating enrollment in community programs.
- Provide mental and emotional health support to individuals, assisting with challenges related to family dynamics, behavior, and stress management.
- Delivere counseling services focused on parenting, addiction, and self-esteem improvement, enhancing client coping strategies.
- Manage accurate and confidential treatment documentation, ensuring compliance with ethical standards and regulatory requirements.
- Promote and protect the rights of clients through advocacy, education and partnership with Department of Family Children Services by determining the most effective and efficient approach to meet clients' needs.
Mental Health Therapist / Family Advocate - Eastchester Family Services - 250 Georgia Ave SE Suite 213, Atlanta, GA 30312
(2013-09 - 2017-07)
Contracted with Department of Family Children Service
- Utilize a wide range of administrative programs concepts, policies, intake, assessment and treatment plans to address behavioral issues for clients as needed.
- Manage accurate and confidential treatment documentation, ensuring compliance with ethical standards and regulatory requirements.
- Work with individuals to help promote optimum mental and emotional health. Assist parents and teachers with children with behavioral issues.
- Counsel clients to help them deal with issues associated with family, behavior, parenting, stress management, addiction and self-esteem.
- Prepare and maintain all required treatment records and reports.
- Maintain confidentiality of records relating to clients' treatments.
- Transport and supervise families.
Lead Interpreter / Customer Service Representative - TBI Airport Management - 2600 Maynard H. Jackson Jr. Blvd, Atlanta, GA 30320
(2002-09 - 2013-07)
- Facilitated effective communication between French and Creole speaking passengers, Airport Immigration and Customs officials by providing accurate interpretation and translation services.
- Answered high volume calls giving information to customers about flights, direction and other information regarding airports and the city.
- vided essential guidance and assistance to passengers, ensuring efficient navigation through airport terminals to gates and concourses.
- Managed and supported a team of 25 customer service agents, enhancing team productivity and maintaining detailed records of customer interactions within company systems.
Service Express Agent - Westin Hotel - 10 Huntington Ave, Boston, MA 02116
(1996-11 - 1999-12)
- Developed and delivered comprehensive training for new associates, enhancing operational efficiency and ensuring adherence to service standards.
- Managed communication systems, including prompt dispatch of incoming calls and accurate logging, while also handling room service orders and financial reconciliations.
Sales Associate - Exceptionnel Co. - 10 Huntington Ave, Boston, MA 02116
(1994-08 - 1996-12)
- Greeted customers, verified their orders and provided assistance.
- Responsible for counter sales, display design, cash register and other tasks.
- Priced merchandises and performed various tasks as required by management.
