Marina E Monroe

Experienced insurance professional with more than 25 years of success helping individuals, families, and businesses protect what matters most. Skilled in building lasting client relationships, conducting comprehensive coverage reviews, generating new business, and identifying account-rounding opportunities. Extensive background in personal and commercial insurance with experience in both independent agencies and the State Farm agency model.

Recognized for exceptional customer service, consultative sales, and consistently delivering customized insurance solutions.

Account Manager at Cody Garrison State Farm (2026-04 – Present)

• Build long-term relationships by providing exceptional customer service and personalized insurance recommendations.

• Conduct comprehensive insurance reviews to identify coverage gaps and recommend appropriate Property, Casualty, Life, and Health insurance solutions.

• Generate new business through referrals, community networking, outbound prospecting, and cross-selling opportunities.

• Assist customers with policy changes, renewals, billing inquiries, claims support, and policy servicing.

• Educate customers on State Farm products while helping protect their homes, vehicles, families, income, and financial future.

• Consistently identify account-rounding opportunities to improve customer protection and agency retention.

• Supporting agency production goals through proactive follow-up, relationship management, and consultative sales.

Senior Personal Lines Specialist at Inszone Insurance Services (2024-01 – 2026-04)

• Managed personal lines accounts following the acquisition of Texas Classic Insurance.

• Conducted coverage reviews and quoted multiple carriers to provide competitive insurance solutions.

• Assisted clients with policy servicing, renewals, endorsements, billing, and claims guidance.

• Built long-term customer relationships while increasing retention and client satisfaction.

Insurance Agent / Producer at Texas Classic Insurance Agency (2019-01 – 2024-12)

• Sold and serviced personal lines insurance while cross-selling additional coverages.

• Quoted multiple insurance carriers to provide customized solutions for clients.

• Increased agency retention through account rounding and relationship-based sales.

• Delivered exceptional customer service while supporting agency growth.

Insurance Agent / Producer at Fraser Agency (2017-01 – 2019-12)

• Writing personal and commercial insurance policies.

• Educated clients on coverage options and risk management.

• Developed strong client relationships resulting in referrals and repeat business.

Insurance Agent / Account Manager at Kinnaird Rossander & Perry (2000-01 – 2017-12)

• Managed personal and commercial insurance accounts.

• Generated new business while maintaining long-term client relationships.

• Processed policy changes, renewals, billing, and claims assistance.

• Supported agency operations and provided outstanding customer service.

Insurance Agent / Account Manager at Kinnaird Rossander & Perry (2000-01 – 2017-12)