Marina Wahba

Customer service–oriented professional with 10+ years of experience in fast-paced, client-facing roles, including client intake, overnight shift supervision, records management, and sales. Skilled at gathering sensitive information with empathy, documenting it accurately, and following through on every client interaction. Known for discretion, composure, and dependability when working independently in high-trust environments.

Lounge Supervisor - Plaza Premium Lounge — DFW International Airport

(2023-01)

• Supervise daily operations and guest intake for a high-volume airport lounge, ensuring consistent compliance with company policy, service standards, and documentation protocols
• Oversee staff scheduling, onboarding, and training while maintaining accurate personnel records and confidential operational files
• Serve as primary liaison between frontline staff and management, coordinating workflow across a team of 10+ employees to keep daily operations running efficiently
• Handle escalated guest concerns with empathy and sound judgment, gathering the facts calmly and achieving resolution in high-pressure situations

Office Administrator (Part-Time, concurrent with full-time enrollment) - University of North Texas — Dean's Office

(2020-08 - 2022-12)

• Maintained and safeguarded confidential student, faculty, and institutional records within a high-trust administrative environment
• Served as first point of contact by phone, email, and in person, answering questions and directing faculty, students, and external stakeholders to the right resources
• Managed scheduling, organized departmental files, and fulfilled time-sensitive administrative requests for the Dean's office

Overnight Shift Supervisor & Receptionist - Minute Suites — DFW Airport

(2019-05 - 2021-09)

• Led overnight operations as on-shift supervisor, including client intake, booking management, payment processing, and staff supervision
• Maintained strict confidentiality of client and company information; handled sensitive situations with discretion and professionalism
• Coordinated scheduling and itinerary logistics for clients and personnel with a high degree of accuracy

Sales Agent - Eactta Communications

(2017-05 - 2019-05)

• Consistently met and exceeded sales targets by identifying client needs, presenting services clearly, and converting prospects into customers
• Built client trust and rapport through active listening, reliable follow-up, and professional correspondence

Legal Aid & Translation Volunteer - Coptic Orthodox Church

• Assist community members in reviewing and completing legal forms, explaining document requirements and directing individuals to appropriate resources
• Handle all matters with strict confidentiality and professional discretion

Community Outreach Volunteer - Salt and Light

(2023)

• Contribute to outreach efforts serving unhoused individuals in the Dallas–Fort Worth area

Bachelor of Science - Criminal Justice | Minor: Psychology - University of North Texas