Lounge Supervisor - Plaza Premium Lounge — DFW International Airport
(2023-01)
- Supervise daily operations and guest intake for a high-volume airport lounge, ensuring consistent compliance with company policy, service standards, and documentation protocols
- Oversee staff scheduling, onboarding, and training while maintaining accurate personnel records and confidential operational files
- Serve as primary liaison between frontline staff and management, coordinating workflow across a team of 10+ employees to keep daily operations running efficiently
- Handle escalated guest concerns with empathy and sound judgment, gathering the facts calmly and achieving resolution in high-pressure situations
Office Administrator (Part-Time, concurrent with full-time enrollment) - University of North Texas — Dean's Office
(2020-08 - 2022-12)
- Maintained and safeguarded confidential student, faculty, and institutional records within a high-trust administrative environment
- Served as first point of contact by phone, email, and in person, answering questions and directing faculty, students, and external stakeholders to the right resources
- Managed scheduling, organized departmental files, and fulfilled time-sensitive administrative requests for the Dean's office
Overnight Shift Supervisor & Receptionist - Minute Suites — DFW Airport
(2019-05 - 2021-09)
- Led overnight operations as on-shift supervisor, including client intake, booking management, payment processing, and staff supervision
- Maintained strict confidentiality of client and company information; handled sensitive situations with discretion and professionalism
- Coordinated scheduling and itinerary logistics for clients and personnel with a high degree of accuracy
Sales Agent - Eactta Communications
(2017-05 - 2019-05)
- Consistently met and exceeded sales targets by identifying client needs, presenting services clearly, and converting prospects into customers
- Built client trust and rapport through active listening, reliable follow-up, and professional correspondence
Legal Aid & Translation Volunteer - Coptic Orthodox Church
- Assist community members in reviewing and completing legal forms, explaining document requirements and directing individuals to appropriate resources
- Handle all matters with strict confidentiality and professional discretion
Community Outreach Volunteer - Salt and Light
(2023)
- Contribute to outreach efforts serving unhoused individuals in the Dallas–Fort Worth area
