Mario Andrade

Customer-focused cannabis professional with a passion for creating welcoming, personalized retail experiences. Experienced in high-volume dispensary and retail environments, building customer loyalty through strong product knowledge, trust, and approachable service. Skilled in cannabis education, compliance, upselling, cash handling, and fast-paced operations while maintaining a positive, team-oriented attitude.

Cannabis Concierge (Budtender) at March and Ash (2025-04 – Present)

• Deliver personalized, compliance-driven cannabis recommendations tailored to customer needs and preferences.
• Build strong customer relationships that encourage repeat business and positive customer experiences.
• Process high-volume in-store and online transactions accurately using BLAZE POS.
• Educate customers on strains, effects, consumption methods, and responsible cannabis use.
• Support daily dispensary operations including inventory restocking, promotions, and PAD demos.
• Maintain a clean, welcoming, and professional storefront environment during high-traffic periods.

Front End Team Associate at Walmart (2023-10 – 2025-04)

• Processed transactions quickly and accurately using POS systems in a fast-paced retail environment.
• Managed cash, card, and digital payments while maintaining financial integrity.
• Delivered strong customer service by resolving customer concerns professionally and efficiently.
• Supported store efficiency and loss prevention initiatives through teamwork and communication.

Retail Lead / Food Service Worker at Sharp Chula Vista Medical Center (2013-03 – 2023-06)

• Promoted to Retail Lead, supporting daily team operations and maintaining high service standards.
• Delegated tasks and guided team members to ensure smooth operations during peak hours.
• Resolved customer concerns quickly while maintaining professionalism and positivity.
• Handled opening/closing procedures, cash handling, and inventory rotation using FIFO standards.

High School Diploma – Montgomery High School (2012)