Mario Garza

Visionary Senior Service Manager with over 12 years of progressive expertise in full-cycle operational logistics, large-scale team supervision, and driving service excellence. Proven ability to collaborate with management teams to develop and execute action plans, significantly improving service level results and operational efficiency. Core competencies include high-volume inventory management, regulatory compliance, and cultivating top-tier customer satisfaction.

Warehouse Manager at THE DESIGN FIRM (2014-01 – Present)

• Direct all daily warehouse operations, including high-volume shipping, receiving, and complex inventory management for custom event decor and high-end design logistics.
• Supervise operational staff, ensuring seamless workflow, facility maintenance, and strict adherence to safety protocols to maintain efficiency.
• Spearheaded operational strategies that consistently resulted in achieving top-tier customer satisfaction ratings.

Returns Processor / Data Entry Supervisor at WORLD TRADING (2012-01 – 2014-12)

• Supervised a team of five in member transactions and data entry, consistently ensuring high accuracy and throughput in the returns lifecycle.
• Operated heavy warehouse machinery (Crown Stock Picker) to maintain efficient inventory flow and fulfill urgent orders.

Shipping & Receiving Specialist at BASSETT FURNITURE (2011-01 – 2012-12)

• Managed critical freight logistics, coordinating the unloading and loading of heavy freight liners.
• Maintained strict inventory control by meticulously verifying all incoming goods against manifest data.

Associate Degree in Computer Drafting and Design – ITT Technical Institute (2010-01)